Note: The job is a remote job and is open to candidates in USA. PandaDoc is a company that empowers organizations by providing an all-in-one document workflow automation platform. They are seeking a Commercial Account Manager who will drive revenue growth and build long-term partnerships within their commercial customer base, collaborating with various teams to enhance customer success and retention.
Responsibilities
- Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities
- Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations
- Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients
- Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth
- Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships
- Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently
- Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes
- Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management
- Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers
- Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings
- Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise
Skills
- Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities
- Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations
- Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients
- Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth
- Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships
- Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently
- Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes
- Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management
- Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers
- Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings
- Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise
- Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environment
- Analytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accounts
- Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions
- Self-motivated, directed, adaptable, gritty, driven, and resourceful
- A strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiences
- Experience conducting effective in-person and virtual meetings with clients
- Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently
- Ability to work independently while also collaborating effectively with diverse teams across different office locations
- Quick learner with strong organizational skills and the ability to effectively manage multiple priorities simultaneously
- 4+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry
- Experience owning and managing the full renewal cycle
- Strong computer skills, previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experience
- Proven ability to accurately forecast revenue and contribute to reliable business projections
- A consistent track record of exceeding sales targets and achieving measurable results
- Familiarity with the Commercial market and the unique challenges and opportunities within this segment
Benefits
- An honest, open culture that emphasizes feedback and promotes professional and personal development
- An opportunity to work with a global team, distributed worldwide
- 6 self care days per year
- Opportunity to participate in SPIF (sales contests) monthly!
- Incredible promotion opportunities
- And much more!
Company Overview