Note: The job is a remote job and is open to candidates in USA. CVS Health is focused on building a connected, convenient, and compassionate health experience. The Account Manager Analyst will serve as the main point of contact for clients, overseeing PBM operations and ensuring successful delivery of client requests while building strong relationships with key stakeholders.
Responsibilities
- Overseeing all their day-to-day PBM operations
- Act as the liaison between clients and cross-functional internal teams
- Ensure timely/successful delivery of client requests
- Manage the resolution status of routine to complex requests related to our clients' business requirements
- Engage internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client
- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met
- Critically thinking about complex situations to find optimal outcome
- Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution
Skills
- 1+ years of experience in a client services-based environment or previous account management experience
- Excellent organizational skills
- Excellent verbal and written interpersonal communication skills
- Strong problem solving and critical thinking skills
- Able to be on camera for meetings with reliable attendance
- Prior Healthcare experience managing insurance, healthcare, or benefit accounts
- Experience with Medicaid, Commercial, and/or Medicare Part D Plans
Benefits
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
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