Note: The job is a remote job and is open to candidates in USA. Raken is a cloud-based collaboration platform for the construction industry, aiming to transform the way the world builds. They are seeking an Account Manager to serve as the primary relationship owner for clients, focusing on driving client satisfaction, retention, and long-term value through strategic engagement and support.
Responsibilities
- Serve as the strategic point of contact and relationship owner for customers within our Core Market
- Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals
- Own and drive renewals, retention and adoption for assigned accounts
- Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
- Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
- Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
- Identify at risk customers and deliver solutions to mitigate churn risk
- Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard
Skills
- 2-3 years in SaaS account management or client facing roles
- Demonstrated experience owning renewals and long term retention goals within assigned accounts
- Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
- Strong presentation skills, as well as ability to master technical workflows
- Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
- Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
- A strong desire to execute, drive impact and deliver measurable results
- Have a positive attitude, be a self starter and above all, a great teammate
- Spanish fluency is a bonus
- Ability to come into our Carlsbad, CA office 2-3x per month
Benefits
- Medical, dental and vision with generous employer contribution
- HSA/FSA
- Life/LTD
- Generous PTO
- 12 Paid Holidays
- 401k + Match
- Continuing education
- Free on-site gym
- Monthly Social Events
- Excellent company culture
- Modern office with Ocean view and amenities
- Diversity and Inclusion
Company Overview