Note: The job is a remote job and is open to candidates in USA. Thermo Systems is a global control systems integration partner delivering automation solutions across various markets. The Account Manager plays a critical role in driving profitable growth by acquiring, expanding, and retaining customer accounts while ensuring customer satisfaction and technical excellence.
Responsibilities
- Meet or exceed annual goals
- Maximize revenue potential of strategic accounts by identifying and closing new opportunities
- Expand strategic accounts YoY through delivery of value-aligned solutions
- Build and maintain a qualified pipeline of opportunities within assigned strategic accounts
- Maintain high customer satisfaction through proactive communication, value delivery, and effective issue resolution
- Develop and execute account plans for key clients, aligning with their capital projects, technology roadmaps, and resiliency requirements
- Manage bid/RFP processes effectively and ensure successful outcomes
- Work cross-functionally with technical sales and project delivery team members to ensure proposals are technically sound, compliant, and aligned to customer needs
- Represent the firm at industry events and within professional societies
- Accurately manage the CRM lifecycle, providing transparent data to support forecasting
- Show familiarity and ensure adherence to industry standards and expectations as applicable
- Coordinate with cross-functional teams to align scope, schedule, and deliverables
- Communicate clearly and proactively with internal teams, customers, and partners
- Identify and escalate risks, constraints, or scope changes early
- Adhere to company policies, QMS requirements, and established safety standards
- Deliver accurate, high-quality results with strong attention to detail
- Identify opportunities for process improvement and contribute to stronger execution and efficiency
Skills
- Bachelor of Science; in Engineering or Business, or other pertinent curriculum combined with relevant experience
- Typically, 5-10 years minimum experience in relevant industry
- Highly self-motivated, proactive, results-oriented, hard-working, accountable, collaborative, team player
- Effective communication and active listening skills
- Excellent interpersonal, communication, creativity, and presentation skills
- Ability to work autonomously and manage priorities while meeting deadlines
- Sound problem-solving and decision-making skills
- Commitment to quality, safety, continuous learning, and personal growth
- Strong ability to develop and execute sales strategy to identify and solicit leads for new customers within targeted market segment
- Clearly articulate value and demonstrate how solutions map to a customer's needs
- Adept at uncovering customer pain points and crafting solutions that align with technical and business needs
- Knowledge of automation systems in critical environments (e.g., BMS, EPMS). Familiar with platforms such as Rockwell, Schneider Electric, Siemens, or similar
- Strong competency with Microsoft Office, PDF software, CRM platforms, etc
Benefits
- 401(k) with company match
- Comprehensive medical, dental, and vision coverage with low-cost options
- Paid time off and sick leave
- Tuition reimbursement and professional credential support
- In-house and external technical training opportunities
Company Overview