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About careerzynith – Pioneering Diabetes Technology
careerzynith is a global leader in diabetes technology, dedicated to creating new possibilities for people living with diabetes, their families, and the healthcare professionals who support them. Our mission is built on a human‑centered design philosophy that puts people first, drives continuous innovation, and embraces a “no‑shortcuts” mindset. From our flagship insulin pump to a suite of connected software and mobile applications, careerzynith delivers life‑changing solutions that empower users to manage their health with confidence.
Why Join careerzynith?
At careerzynith, we believe that the happiest people are the most productive. Our culture celebrates curiosity, collaboration, and a relentless drive to improve the lives of millions. Whether you’re a seasoned technical support professional or just starting your career, you’ll find a supportive environment that encourages growth, rewards achievement, and values every voice.
Role Overview – Remote 3rd Shift Bilingual Customer Technical Support Specialist
We are seeking a compassionate, tech‑savvy, and bilingual (Spanish/English) professional to join our Remote 3rd Shift Support Team. In this role, you will be the frontline advocate for careerzynith’s customers—patients, caregivers, and healthcare providers—delivering timely, accurate, and empathetic assistance across phone, chat, and email channels. Your work will directly impact the safety, satisfaction, and success of users who rely on careerzynith’s insulin pump, mobile app, and connected services.
Shift Details
- Schedule: Wednesday – Saturday, 8:30 pm – 7:00 am PST (night shift)
- Location: Fully remote (U.S. based)
- Compensation: $18.50 – $21.50 per hour (based on experience, location, and shift premium)
Key Responsibilities
- Customer Interaction: Respond promptly to inbound calls, chat messages, and emails from prospective and current customers, providing clear, empathetic, and technically accurate support.
- Issue Resolution: Diagnose and troubleshoot hardware, software, and connectivity issues related to careerzynith’s insulin pump, its integrated mobile app, the careerzynith patient portal, and CGM device integrations.
- Documentation: Accurately log every interaction in the Customer Relationship Management (CRM) system, following approved documentation standards and regulatory requirements.
- Regulatory Compliance: Adhere to HIPAA, privacy, and other regulatory guidelines while handling protected health information (PHI).
- Outbound Support: Occasionally initiate outbound calls or proactive chat sessions to follow up on unresolved cases or provide additional guidance.
- Escalation Management: Identify complex or safety‑critical issues, flag them appropriately, and coordinate with internal teams for rapid resolution.
- Process Improvement: Contribute insights and suggestions to refine support workflows, knowledge base articles, and training materials.
- Team Collaboration: Participate in shift handovers, share best practices, and support teammates during high‑volume periods.
- Continuous Learning: Complete required training modules, stay current on product updates, and maintain a high level of technical proficiency.
Essential Qualifications
- Bilingual fluency in English and Spanish (spoken and written) – mandatory.
- High school diploma or equivalent; an associate’s or bachelor’s degree in biology, health sciences, or a related field is strongly encouraged and beneficial for career advancement.
- Minimum of 1 year experience in a customer‑service environment (preferred but not required).
- Demonstrated ability to read and follow flow diagrams, decision trees, and technical documentation.
- Proficiency with CRM tools and the ability to navigate automated systems efficiently.
- Strong verbal and written communication skills, with the capacity to convey technical information clearly to diverse audiences.
- Basic understanding of web‑based software, browsers, and network troubleshooting.
- Typing speed of at least 55 wpm with high accuracy.
- Flexibility to work nights, weekends, and holidays as required by the shift schedule.
Preferred Qualifications & Experience
- Experience working in a HIPAA‑compliant environment.
- Previous IT help‑desk or technical support experience, especially with hardware, software, and network connectivity troubleshooting.
- Familiarity with driver installation, USB device communication, computer security settings, and server configuration.
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic data analysis tools.
- Experience using electronic documentation systems or ticketing platforms.
- Demonstrated ability to remain calm, patient, and solution‑focused during high‑stress interactions.
Core Skills & Competencies
- Empathy & Customer Advocacy: Ability to listen actively, understand the emotional context of health‑related inquiries, and act as a trusted advocate for the customer.
- Technical Acumen: Strong problem‑solving skills for diagnosing device, software, and connectivity issues.
- Attention to Detail: Precise documentation and adherence to SOPs, ensuring compliance with privacy and safety standards.
- Team Orientation: Collaborative mindset, willingness to share knowledge, and support peers during peak periods.
- Adaptability: Quick learner who thrives in a fast‑paced, evolving technology environment.
- Time Management: Ability to prioritize multiple cases, meet service level agreements, and maintain high quality across all interactions.
Career Growth & Learning Opportunities
careerzynith invests heavily in the professional development of its employees. As a Remote 3rd Shift Bilingual Support Specialist, you will have access to:
- Structured onboarding and ongoing training programs covering product knowledge, regulatory compliance, and advanced troubleshooting techniques.
- Mentorship from senior technical support engineers and product specialists.
- Internal career pathways leading to senior support roles, quality assurance, training, or product management positions.
- Opportunities to participate in cross‑functional projects, such as beta testing new device releases or contributing to user‑experience research.
- Tuition reimbursement and educational assistance for relevant certifications (e.g., CompTIA A+, ITIL, or healthcare informatics).
Work Environment & Culture at careerzynith
Our remote workforce is united by a shared purpose and a vibrant culture that celebrates diversity, inclusion, and continuous improvement. Key aspects of our environment include:
- Flexibility: Work from any U.S. location with a reliable internet connection, while enjoying the autonomy that remote work provides.
- Inclusivity: careerzynith is an equal‑opportunity employer that values diverse perspectives and encourages applicants of all backgrounds to apply.
- Well‑Being: Access to mental‑health resources, virtual wellness programs, and a supportive community that prioritizes work‑life balance.
- Recognition: Regular performance feedback, peer‑to‑peer recognition programs, and incentive bonuses for exceeding support metrics.
- Innovation: A culture that encourages you to share ideas, experiment with new solutions, and contribute to the evolution of diabetes care technology.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary: $18.50 – $21.50 per hour, adjusted for experience, location, and market conditions.
- Performance Bonuses: Quarterly incentive programs tied to individual and team performance metrics.
- Equity Opportunities: Stock options or purchase plans that align your success with the company’s growth.
- Health & Wellness: Comprehensive medical, dental, and vision coverage; Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Paid Time Off: 20+ days of PTO in the first year, plus 11 paid holidays and additional leave for personal or family needs.
- Retirement Savings: 401(k) plan with company match to help you build long‑term financial security.
- Remote Work Stipend: Monthly allowance for home office equipment, internet, and ergonomic accessories.
- Learning & Development: Access to online training platforms, industry conferences, and internal knowledge‑sharing sessions.
Application Process
If you are passionate about helping people manage diabetes, thrive in a technical support environment, and are ready to work the night shift, we want to hear from you. Follow these steps to apply:
- Prepare an up‑to‑date resume highlighting bilingual experience, technical support background, and any relevant certifications.
- Write a brief cover letter explaining why you are excited about the role at careerzynith and how your skills align with the responsibilities.
- Submit your application through our online portal.
- Qualified candidates will be invited to a virtual interview series, including a technical assessment and a cultural fit discussion.
- Successful applicants will receive a conditional offer pending background check and drug screening (excluding marijuana).
Equal Opportunity & Inclusion
careerzynith is committed to building a diverse and inclusive workforce. We welcome applicants of all races, genders, ages, abilities, sexual orientations, and backgrounds. If you do not meet 100 % of the listed qualifications but feel you can excel in this role, we encourage you to apply—your unique perspective may be exactly what we need.
Legal & Compliance Notice
All candidates will undergo a background investigation and drug test (excluding marijuana) in accordance with applicable state and local Fair Chance laws. This is required because the role involves access to protected health information (PHI) and regular interaction with customers.
Ready to Make an Impact?
Join careerzynith and become part of a mission‑driven team that is reshaping the future of diabetes care. Your technical expertise, bilingual communication skills, and compassionate approach will directly improve the lives of patients worldwide.
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