RCM Client Implementation Leader

MEDHOST, a division of Harris; is seeking a RCM Client Implementations Leader who will lead the end-to-end onboarding of new MEDTEAM RCM Clients.

This role serves as the primary point of accountability from contract execution through stabilization and transition to steady-state operations. The Implementations Leader coordinates cross-functional resources - including operations, IT, Support, Credentialing, and Reporting teams - to ensure each client launch is delivered on time, within scope, and aligned with contractual expectations. Success in this role requires a blend of project management discipline, RCM operational fluency, and strong client-facing communication.

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who can work in EST or CST timezone.

Salary:

70K - 85K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

Implementation Planning and Execution

• Develop, maintain, and execute detailed implementation project plans for each new client engagement, including milestones, dependencies, deliverables, and risk mitigation strategies.
• Conduct kickoff meetings with client stakeholders to align on scope, timelines, success criteria, and governance structure.
• Lead recurring client status meetings; document decisions, risks, action items, and owners; drive accountability across all parties.
• Manage transition activities including AR file conversion, work-down strategy for legacy receivables, and run-out claim handling.

Technical and Operational Setup

• Coordinate system access provisioning across client EHR/practice management systems, clearinghouses, payer portals, and internal RCM platforms.
• Partner with IT and Billing teams to establish 837/835 connectivity, payer enrollment, ERA setup, and lockbox/banking integrations.
• Lead workflow design sessions to document client-specific SOPs covering registration, eligibility, billing, denials, payment posting, and AR follow-up.
• Validate data feeds, reporting hooks, and dashboard configurations prior to go-live.

Client Relationship Management

• Serve as the primary client contact during the implementation phase, building trust through proactive communication, transparency, and responsiveness.
• Translate client business requirements into operational specifications for internal delivery teams.
• Manage scope, expectations, and change requests; escalate appropriately when scope or timeline shifts impact contractual commitments.
• Conduct executive-level briefings and status updates for client CFOs, Revenue Cycle Directors, and other senior stakeholders.

Go-Live and Stabilization

• Oversee go-live execution including final cutover activities, command center support, and rapid issue resolution during the first 30-45 days.
• Understanding of RCM Detail including operational expectations, and industry KPIs (cash collections, denial rates, AR aging, productivity) and lead communication for initial clarification and performance baselines to be established.
• Facilitate formal transition to steady-state operations leadership; document lessons learned and post-implementation review findings.
• Ensure all training, documentation, and knowledge transfer artifacts are delivered to ongoing operations teams.

Cross-Functional Collaboration

• Work closely with sales and solution design teams during late-stage prospect conversations to validate scope and feasibility.
• Partner with finance to confirm billing setup, contract terms, and revenue recognition triggers.
• Collaborate with reporting and analytics teams to define client-specific KPI dashboards and recurring deliverables.
• Provide structured feedback to product, technology, and operations leadership on implementation friction points and improvement opportunities.

Key Performance Indicators

• On-time, on-scope go-live delivery against implementation plan.
• Client satisfaction (NPS or implementation survey scores).
• Achievement of stabilization KPIs within contracted ramp period (cash, AR, denials).
• Number of concurrent implementations managed without quality degradation.
• Reduction in post-go-live escalations and steady-state transition issues.

What we are looking for:

• Minimum 5-7 years of experience in healthcare revenue cycle, with at least 2-3 years in client communication, project management, RCM Education, or transition leadership roles.
• Demonstrated experience leading the onboarding of hospital and/or physician practice clients onto outsourced RCM platforms.
• Strong working knowledge of end-to-end RCM operations: patient access, billing, denials, AR follow-up, payment posting, and reporting.
• Proficiency with project management tools (Smartsheet, MS Project, Asana, Monday, or similar) and MS Office suite (Excel, PowerPoint, Word).
• Familiarity with major hospital and practice management systems (MEDHOST, Epic, Cerner, Meditech, athenahealth, NextGen, eCW, or similar).
• Working knowledge of EDI transactions (837, 835, 270/271, 276/277), payer enrollment processes, and clearinghouse operations.
• Excellent written and verbal communication skills, with proven ability to engage executive-level client stakeholders.
• Strong organizational and time management skills; able to manage multiple concurrent implementations at varying stages.

What we can offer:

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About MEDHOST:

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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