About the Role
We’re looking for a Remote Property Management Assistant to help with day-to-day operations for our residential rental portfolio. The focus of this role is tenant payment collection, maintenance coordination, and basic AppFolio work.
This is a good fit for someone who is comfortable talking to people, staying organized, and working inside property management software.
Key Responsibilities
Call tenants for payment collection
Make outbound calls to tenants with past-due balances
Provide balance information and due dates
Document call outcomes and promises-to-pay in AppFolio
Follow up based on our scripts and guidelines
Coordinate with maintenance team
Receive and log maintenance requests in AppFolio
Assign work orders to vendors/maintenance team
Follow up with tenants and vendors until completion
Update notes, status, and invoices in AppFolio
Occasionally contact property owners
Provide brief updates on key issues (e.g., serious maintenance, ongoing delinquencies)
Share simple summaries by email or phone as requested
Escalate issues to the owner or manager when needed
Utilize AppFolio for property management tasks
Update tenant, owner, and property records
Record notes from calls and communications
Help with simple reports (e.g., delinquencies, vacancies, open work orders)
Keep information accurate and up to date
Requirements
Hands-on experience with AppFolio (required; not just training videos)
Comfortable making phone calls to tenants and vendors
Clear spoken and written English
Previous experience in property management, collections, customer service, or real estate support is a plus
Strong attention to detail and ability to follow processes/checklists
Reliable internet and a quiet place to make calls
Ability to overlap at least 4 hours per day with US Eastern Time
What We Offer
Long-term, stable role for the right person
Clear processes and scripts for calls and follow-ups
Opportunity to grow responsibilities over time as you learn our business
Apply Now
Apply Now