Job Title: Property Management (Bilingual: English & Spanish)
Schedule: 9:00 AM to 5:00 PM EST
Job Description
We are seeking a proactive and bilingual Property Management & Collections Specialist to oversee daily property operations and tenant payment collections. This role requires excellent communication skills in both English and Spanish to maintain strong tenant relations and ensure timely rent payments.
🔧 Responsibilities
- Handle rent collection activities via phone, email, and online platforms
- Communicate professionally with tenants regarding balances, payment plans, and lease terms
- Monitor rent roll and financial performance using property management software
- Follow up on unpaid invoices and initiate collection efforts as needed
- Liaise with maintenance teams to ensure timely service request resolution
- Maintain accurate and confidential financial records and documentation
- Provide tenant support while upholding company policies and procedures
- Generate weekly reports on collections status and property updates
✅ Qualifications
- Proficient in both spoken and written English and Spanish
- Minimum of 2 years’ experience in property management or collections
- Strong interpersonal and conflict resolution skills
- Familiarity with property management systems (e.g., Rent Manager, AppFolio, Yardi)
- Organized, detail-oriented, and capable of handling multiple properties
- Comfortable using email, phone systems, and CRM tools
- Ability to manage sensitive financial discussions with diplomacy
- High school diploma required; associate or bachelor’s degree preferred
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