Join Discover: A World-Leading Digital Banking and Payments Company
Discover is a global leader in digital banking and payments, empowering millions of people to achieve a brighter financial future. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day, and We Succeed Together. We value what makes you unique, allowing you to shine and grow with our company. Come build your future with Discover and be part of a team that makes a meaningful impact.
Job Summary: Principal Operations Strategy – TPRM Learning Strategy
We are seeking an experienced Principal Operations Strategy – TPRM Learning Strategy to join our Governance, Risk, and Compliance (GRC) Operational Excellence team. As a strategic leader, you will provide tactical direction for operational activities, partnering with business partners and operations teams to ensure efficient and compliant servicing operations. This is an exceptional opportunity to make a difference, drive growth, and develop your skills in a dynamic and innovative environment.
Key Responsibilities:
- Provide strategic and tactical direction for operational activities within the GRC Operational Excellence team, focusing on servicing the business and ensuring world-class customer experience.
- Partner with the GRC TPRM Product Owner and TPRM Program Owners to develop GRC system supporting documentation and training.
- Actively manage and escalate risk and customer-impacting issues to management, ensuring prompt resolution and mitigation.
- Serve as the primary liaison between business partners and operations teams for servicing processes, collaborating on process enhancements and communicating operational implications.
- Develop and document sound operational processes and procedures, ensuring compliance with regulatory requirements and company policies.
- Plan, coordinate, and execute activities supporting business partner initiatives, ensuring operations expectations for timeliness, quality, and efficiency are delivered.
- Monitor servicing quality levels, communicate opportunities for improvement, and collaborate with operations to improve service levels.
Essential Qualifications:
Bachelor's Degree and Experience:
- Bachelor's degree in Business Administration and Management, Social Sciences, or a related field.
- 6+ years of experience in Customer Service, Financial Services Operations, or a related field.
- In lieu of education, 8+ years of third-party risk management or learning strategy experience.
Physical and Cognitive Requirements:
- Primarily remain in a stationary position, with no required movement about the work environment.
- Ability to operate office equipment, such as computers, telephones, printers, and calculators.
- Ability to communicate verbally and in written form.
Preferred Qualifications:
Advanced Degree and Experience:
- Master's degree in Business Administration and Management, Arts, Social Sciences, or a related field.
- 2+ years of experience in third-party risk management.
What We Offer:
Compensation and Benefits:
- Competitive salary ranging from $91,000 to $153,400, depending on experience and qualifications.
- Additional incentives may be provided as part of a market-competitive total compensation package.
- Comprehensive benefits, including:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, and Health Savings Account
- STD, Life, LTD, and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Career Growth and Learning Benefits:
At Discover, we prioritize employee growth and development. You will have access to:
- Training and development programs to enhance your skills and knowledge.
- Mentorship opportunities with experienced professionals.
- Career advancement opportunities within the company.
Work Environment and Company Culture:
Our work environment is collaborative, dynamic, and supportive. We value:
- Diversity and inclusion, promoting a culture of respect and empathy.
- Compliance and risk management, ensuring a safe and secure environment for our customers.
- Employee well-being, offering resources and programs to support work-life balance.
How to Apply:
Ready to join our team? Click the "Apply Now" button to submit your application. We encourage you to apply as soon as possible, as the application window is anticipated to close on November 30, 2024.
Discover is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.
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