Role Overview
We are seeking a passionate and customer-focused Portuguese Speaking Fitbit Products Support Agent to join our growing team in Sofia, Bulgaria. This role places you at the heart of the global Fitness & Wellness industry, where you will serve as a trusted point of contact for Portuguese-speaking users of Fitbit's industry-leading wearable fitness technology and wellness products.
What You Will Do
Deliver outstanding customer support to Portuguese-speaking Fitbit users via phone, email, and live chat, resolving queries related to fitness tracking devices, wellness apps, and wearable technology. Assist customers with the setup, synchronisation, and troubleshooting of Fitbit devices, including smartwatches, fitness bands, and health monitoring accessories.
Why It Might Be a Fit
Native or fluent Portuguese language skills are essential for this role. A genuine interest in fitness, wellness, wearable technology, or consumer electronics is highly desirable. Previous experience in customer support, technical helpdesk, or a client-facing service role is an advantage.
Requirements
- Native or fluent Portuguese language skills
- Valid EU passport
- Genuine interest in fitness, wellness, wearable technology, or consumer electronics
- Previous experience in customer support, technical helpdesk, or a client-facing service role
Benefits
- Competitive Monthly Salary
- Fully Paid Training programme
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package
- Monthly Performance Bonus
- €1,500 Signing Bonus
- Vibrant, multicultural, and supportive workplace environment
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