Job Title: Team Supervisor
Department: Poli
Reports To: Operations Supervisor
Effective Date: 3/1/2026
Job Summary:
Performs moderate-level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 – 24 subordinate personnel.
Supervisory Responsible:
• Provides regular supervision and mentorship over subordinate staff
• Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
• Facilitates daily agent coaching and development sessions in both written and verbal format.
• Participates in clientrelated activities, including client calibration sessions and project planning
• Identify and address agent training needs
• Manage the team’s time entry to ensure 0% discrepancy rate
• Manage programspecific performance standards (i.e. CPH, Quality Scores, etc)
• Manage attendance by maintaining companyspecific goals
• Manage staffing in accordance with programspecific workflow (i.e. downstaffing, upstaffing)
Other Related Duties:
• Diffuse irate customer calls as applicable
• Provide agent support via handling escalated calls, as needed
• Ensure highlevel customer service is being practiced by all subordinate staff.
• Other Duties as assigned
Requirements:
• Must be available to work both weekend days if needed
• Must be available for afternoons and evenings depending on business needs.
• Must be able to read and write English.
Qualifications:
• 2years of Call Center Supervisor Experience
• Intermediate Skills with Microsoft Office products.
• Good Verbal and Writing Skills
Pay:
• $17.50 Per Hour
• SemiMonthly Pay Periods
Schedule:
• Full Time
Benefits (eligible after 60 days of employment):
• Medical
• Dental
• Vision
• 401k
• PTO (3.33 hours per pay period with an 80hour max)
Bilingual applicants are encouraged to apply.
• Resumes are not accepted in lieu of an application
If you have any questions please contact our recruiting department by phone at 970-515-7201 or email at [email protected]