We are seeking a PlanetTogether SME to join our team, providing comprehensive Tier-3 support for our Scheduling tool, PlanetTogether, and the Kinaxis/PlanetTogether integration.
Requirements
- Minimum 5+ years of experience in a technical support role supporting external customers on a software solution, ideally in a SaaS environment
- Experience in Enterprise Resource Planning (ERP) support, supply chain applications ideal including Accelerator (Kinaxis Composite Workbooks and Scripting)
- Knowledge of relevant case tracking applications
- Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications
- Strong research skills
- Working knowledge of relational databases and query writing considered an asset
- Experience in manufacturing, production planning, inventory management or demand management in a support or planning role a strong asset
Benefits
- NTT DATA is an equal opportunity employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
- NTT DATA endeavors to make its website accessible to any and all users
Originally posted on Himalayas
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