Description
As a Triage Technician, you will be licensed as a pharmacy technician who will use their customer service skills to manage incoming phone calls to de-escalate and troubleshoot issues for customers.
Great New Hybrid Career Opportunity in Long-Term Care Pharmacy!
Now Hiring – Pharmacy Technician for our Triage Team
Hours: Monday-Friday 7am-6pmCST (8-hour shifts)
Location: Fully Remote
Type: Full-time Permanent
Tarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We have been providing long-term care pharmacy services since 2007, but we originated as part of our independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution.
If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!
We are proud to offer:
Competitive compensation
Comprehensive healthcare benefits
401(k) retirement plan with company matching
Paid time off
Paid Holidays
A closed-door pharmacy work environment
Opportunities to advance and grow your career
And More!
Duties and Responsibilities:
Build and maintain relationships with nurses, physicians, and caregivers
Manage incoming phone calls and emails
De-escalate and troubleshoot issues for customers
Update consumer profiles and medication administration records
Process prescription refills
Submit electronic insurance claims and work rejections
Work with prescribers to clarify prescriptions and obtain refill approvals
Requirements
Required Skills/Abilities:
Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred
Current Texas State Board of Pharmacy Technician License
Experience with FrameworkLTC and DocuTrack software preferred
Excellent phone and written communication skills
Customer Service attitude
Positive personality who easily builds rapport through the phone/email
Proficient with Microsoft Office Suite or related software
Ability to multitask and prioritize responsibilities
Ability to function well in a high-paced and at times stressful environment
Understands basic pharmacy language to interpret prescriptions
Can perform pharmacy calculations
Physical Requirements:
Must be able to withstand long hours of computer screen time and phone conversations
Tarrytown is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.