About the position
Responsibilities
• Handle 40-50 inbound calls a day, with an average call time of 8-10 minutes.
• Act as the primary point of contact for pharmacy calls and healthcare providers seeking information about pharmacy benefits and prior authorization requests.
• Address inquiries regarding mail-order services, benefit plan structures, formulary coverage, medication costs, and claims processing.
• Assist Clinical Pharmacists in interactions with patients and healthcare providers, offering support for medication adherence.
• Conduct quality assessments of calls and documentation notes to identify areas for improvement.
• Participate in maintaining operational and productivity standards.
• Cross-train across roles/departments as needed.
Requirements
• Must have an active state pharmacy license.
• Must have a call center background.
• Must have professional communication skills to communicate with pharmacists.
• Must understand insurance, deductibles, and co-pays.
• 1 year of pharmacy technician experience required.
• 1 year of call center experience required.
Nice-to-haves
• Nationally Certified Pharmacy Technicians (CPhT or PTCB Certified)
Benefits
• Remote work opportunity
• Competitive pay of $21 per hour
• Potential for permanent position after contract period
• Flexible shift options
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