Come join our team! We have a full-time opening for an experienced Patient Account Collections Specialist/Medical Billing. This position will be working remotely, as part of our growing in-house CBO team! *** Must reside in Texas ***
About Us:
Established in 1969, Austin ENT Clinic is one of the leading Ear, Nose and Throat clinics in the nation. Our physicians specialize in otolaryngologic care for pediatric and adult patients at locations across the greater Austin area. Our practice features state-of-the-art care for ear, nose, and throat problems, hearing loss, environmental allergies, sinus, and head and neck surgery. We offer a variety of highly specialized procedures that utilize the latest medical technology.
What you will be doing:
You will be responsible for general physician practice billing collections functions. This will include contacting patient regarding outstanding balances. As well as moving delinquent accounts to collections agency. You may need to answer patient questions regarding their accounts and insurance and collect patient payments, as needed. You may participate in special projects, such as reviewing/processing refunds and adjustments, and other duties as assigned. Hours are generally M-F 8A-5P with some flexibility.
What you will need:
Experience:
- At least 2 years of recent direct experience in Medical Billing for a specialty physician/group practice required; 5+ years preferred
- At least 2 years of recent direct experience in Insurance Claims AR Follow-up ("collections") required; 5+ years preferred
- NOTE: dental, vision, chiropractic, and mental health experience will not be considered towards the requirements for this position
- At least 1 year of experience using an EMR required
Skills:
- Ability communicate directly with the patient
- Ability to follow up on customer inquiries not immediately resolved
- Research billing issues and misapplied payments
- Knowledge of basic coding (CPT/HCPCS/ICD10) principles
- Knowledge of all aspects of the billing process
- Knowledge of third-party payers, HMOs, PPOs, Medicare, Medicaid, etc.
- Knowledge of ERAs, EOBs, CMS1500, and electronic claims
- Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification
- Self-Starter with a positive attitude
- Detail oriented
- Ability to work as part of a team
- Ability to work with limited supervision
- Excellent critical thinking, investigational, and problem-solving skills
- Strong time management, multi-tasking, prioritization, and organizational skills
- Strong oral and written communication skills
- Proficient in general computer (PC) and website use
Education:
- High School Diploma or Equivalency required
- Related billing or coding certifications preferred
Environment:
- Quiet, dedicated space to work
- Broadband internet (cable/DSL/fiber) - no satellite or hotspots
- RESIDE IN THE STATE OF TEXAS
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: Remote
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