Passenger Service Agent (PSA) Lead (ANC Airport Location)

Job title: Passenger Service Agent (PSA) Lead (ANC Airport Location) in Anchorage, AK at Akima
Company: Akima
Job description: Company Overview:Work Where it MattersPegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.Description:PSA Leads are responsible for overseeing specific Passenger Service Agent contracts and assisting the company meet goals through the provision of services specific to customer airlines.This position is an hourly, non-exempt position with salary dependent upon experience and job performance. This position reports to the Director of Passenger and Cargo Services. Responsibilities:

• Oversee and provide adequate passenger agent service coverage.
• Provide clear, concise and courteous information for the traveling public.
• Liaise with staff and Customers daily.
• Must be capable of operating loading bridges and aircraft doors.
• Assist disembarking/embarking passengers and personal effects from aircraft.
• Assist with wheelchairs as needed (carry on/carry off/Stretcher passengers and personal effects and any passenger requiring assistance.
• Plans and assigns tasks to staff.
• Assess passenger’s needs and abilities to make use of the correct mobility equipment.
• Carry and operate a radio/pager as required.
• Assist special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress free airport experience using all facilities at the port.
• Monitor special needs passengers and personal effects in gate area.
• Supervise the handling of lost, damaged baggage bags on behalf of airlines.
• Operate paging and announcement systems at the gate and ticket counter as required.
• Miscellaneous duties as assigned by Manager.

Qualifications:

• One year passenger service (experience)
• Must have completed Airline Customer Service qualifications in Gate Operations, Baggage Claim, and Operations.
• Must have or be able to obtain GSC certification
• Must be able to provide adequate coverage for staff
• Be at least 18 years of age
• Must be willing to work in inclement weather
• Good communication skills
• Must be a U.S. citizen or show proof of right to work in the U.S.
• High School graduate or GED
• Must be able to obtain airport badge with US Customs clearance
• Must possess excellent communication skills
• Ability to lift 50 pounds comfortably
• Able to fluently read, write, speak and understand English
• Friendly and outgoing personality
• Ability to work under stressful situations and tight time constraints in a fast-paced environment
• Must have Flight crew and customer relationship skills
• Self-motivated, team player
• Required to work nights, weekends, holidays, and varying schedules
• Be well groomed and follow uniform policy.
• Must be willing to travel for additional training when required
• Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test revised

Desired Qualifications:

• Possess a valid driver’s license
• Ability to speak a second Language

Language Skills:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively one-to-one and before groups of customers or employees of the organization

Math skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Abilities:Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.Deal with problems involving a few concrete variables in standardized situations.Physical Demands: moderate.

• The PSA Lead on occasion may lift or move with help up to 100 pounds and/or more frequently lift or move 70 to 100 pounds and constantly lift or move up to 50 pounds. The PSA is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The PSA may be required to climb, sit, and balance.
• While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. Specific vision abilities required by this job include close vision and color vision.
• The PSA is occasionally exposed to outside weather conditions.
• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. During aircraft arrival the PSA will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.

The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions. Benefits Description: Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees. Job ID: 2025-17200 Work Type: On-Site
Expected salary:
Location: Anchorage, AK
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