Join blithequark: Delivering a Better World through Exceptional Customer Support
At blithequark, we're passionate about making a positive impact on people's lives and communities worldwide. As a global infrastructure consulting firm, we're dedicated to solving complex challenges and building lasting legacies for future generations. With a team of over 50,000 professionals, we're committed to delivering a better world through our expertise in planning, design, engineering, and program management.
We're now seeking a highly skilled and customer-focused Part-Time Customer Support Specialist to join our team on a remote basis, working weekend shifts. As a key member of our CT rides project, you'll play a vital role in providing top-notch customer service to commuters and stakeholders in Connecticut.
About the Role
As a Customer Support Specialist, you'll be responsible for delivering accurate, timely, and personalized support to customers via phone, email, and web-based channels. You'll work closely with stakeholders to gather information, issue service alerts, and provide customized commute plans to individuals. This is a fantastic opportunity to make a real difference in people's daily lives while working in a dynamic and supportive environment.
Key Responsibilities:
- Provide accurate, polite, and responsive customer service support via phone, email, and web-based channels.
- Develop in-depth knowledge of transportation services in Connecticut to effectively assist customers.
- Multi-task across multiple web-based and printed sources to locate relevant transportation information.
- Respond to inbound telephone inquiries, transfer calls to related services when necessary, and utilize Live Chat to address customer inquiries online.
- Monitor multiple email accounts and provide written responses to customer inquiries.
- Compile and issue time-sensitive service alerts via multiple communication channels.
- Create customized commute plans based on individual travel needs.
- Conduct outbound follow-up calls to provide a second level of customer service when necessary.
- Perform administrative tasks to support the outreach and marketing team.
- Communicate with transportation providers to gather and update route/schedule services.
- Utilize CMS and other computer programs and office equipment to accomplish assigned tasks.
Essential Qualifications
To be considered for this role, you'll need to meet the following minimum requirements:
- High school diploma or equivalent, plus two years of experience or demonstrated equivalency of experience and/or education.
While not mandatory, the following preferred qualifications will be considered a plus:
- Previous customer service experience, particularly in a transportation or related industry.
- Experience using Microsoft Office or G Suite products, including Word, Excel, and Outlook.
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, stakeholders, and team members.
- Strong problem-solving and analytical skills, with the ability to multi-task and prioritize tasks.
- Ability to work in a fast-paced environment, handling multiple customer inquiries and requests simultaneously.
- Proficiency in using customer service software and technology, including Live Chat and email management systems.
- Strong attention to detail, with the ability to accurately respond to customer inquiries and provide customized solutions.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have access to ongoing training and development opportunities, including:
- Comprehensive training on customer service software and technology.
- Ongoing coaching and feedback from experienced team leaders.
- Opportunities to develop your skills in areas such as communication, problem-solving, and leadership.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a remote worker, you'll be part of a global team that values flexibility, collaboration, and innovation. We're committed to fostering a culture of equity, diversity, and inclusion, where everyone can bring their whole selves to work.
Compensation and Benefits
We offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, benefits may include:
- Medical, dental, vision, life, AD&D, and disability benefits.
- Paid time off, leaves of absence, and voluntary benefits.
- Perks, U.S. and global well-being programs, and employee assistance programs.
- Business travel insurance, service recognition awards, and retirement savings plans.
- Employee stock purchase plans and other benefits.
The expected hourly compensation range for this role is $19.57 - $34.24, depending on location and individual qualifications.
Conclusion
If you're a customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this Part-Time Customer Support Specialist position with blithequark. As a key member of our team, you'll have the opportunity to make a real difference in people's lives while working in a dynamic and supportive environment. Join us today and discover how you can help deliver a better world through exceptional customer support!
To be considered, please ensure you're available to attend a two-week training program on weekdays and can commit to working weekend shifts (7am-6pm Eastern Time). We look forward to receiving your application!
Apply Now