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About ClearWellness – Empowering Senior Independence
ClearWellness is at the forefront of transforming how seniors and their caregivers experience health, wellness, and peace of mind. As a subsidiary of the industry‑leading ClearCaptions, we blend Certified Health and Wellness Coaching with cutting‑edge smart‑technology to create a seamless Remote Patient Monitoring (RPM) ecosystem. Our mission is to support seniors living independently or in senior‑care facilities, while simultaneously easing the emotional and logistical load carried by adult children, spouses, and other family caregivers. With more than 54 million Americans over the age of 65, the demand for compassionate, tech‑enabled care solutions has never been higher. By joining ClearWellness, you become part of a purpose‑driven organization that values human connection, data‑informed decision‑making, and the relentless pursuit of better quality of life for older adults.
Why Join Our Mission‑Driven Team?
Working at ClearWellness means you will spend every shift contributing to a cause that truly matters. Our remote‑first culture empowers you to balance professional growth with personal well‑being, all while operating from the comfort of your home office. You’ll collaborate with a diverse group of innovators—coaches, engineers, data scientists, and seasoned care specialists—who share a collective vision: to redefine aging in America through proactive, technology‑enabled care. Our leadership invests heavily in continuous learning, offering regular training on empathetic communication, RPM platforms, and the latest trends in senior health. If you thrive on purpose, love solving nuanced problems, and enjoy a fast‑moving, collaborative environment, ClearWellness is your ideal home.
Key Responsibilities – Overnight Member Care Support
- Personalized Outreach: Review senior member profiles, wellness dashboards, and sensor data to craft informed inbound and outbound communications that promote independence, safety, and well‑being.
- Emergency Management: Quickly assess critical situations, follow ClearWellness emergency protocols, and safely dispatch information to 911 services when necessary.
- Relationship Building: Establish trust‑based relationships with seniors (75 + years) and their caregivers, acting as a reliable point of contact during night‑time hours.
- Multichannel Communication: Conduct phone, email, text, and chat interactions, ensuring each touchpoint adheres to our high standards of empathy, clarity, and timeliness.
- Documentation & Record Keeping: Accurately input interaction details, updates, and resolutions into the CRM, maintaining up‑to‑date member records for seamless hand‑off to day‑shift teams.
- Continuous Improvement: Offer actionable feedback on product features, workflow efficiencies, and training materials based on real‑world member experiences.
- Performance Metrics: Meet and exceed defined service‑level agreements (SLAs), quality scores, and customer‑satisfaction targets on a weekly and monthly basis.
- Resource Research: Proactively locate community resources, educational content, and support tools that empower members and caregivers to address evolving health needs.
Essential Qualifications
- High school diploma or equivalent; post‑secondary education is a plus.
- Exceptional English communication skills—reading, writing, speaking, and listening.
- Demonstrated patience, empathy, and compassion when interacting with seniors aged 75 + and their families.
- Proven ability to troubleshoot, diagnose, and resolve issues over the phone in real‑time.
- Strong organizational and time‑management capabilities; ability to juggle multiple priorities in a high‑tempo environment.
- Professionalism, reliability, punctuality, and a commitment to maintaining strict confidentiality.
- Proficiency with standard computer applications (MS Office), CRM platforms, and virtual collaboration tools such as Microsoft Teams.
- Dedicated home office setup with high‑speed internet, a headset meeting call‑center quality standards, and a quiet, distraction‑free workspace.
Preferred Qualifications & Desired Experience
- 1–3 years of experience in a healthcare setting, preferably with Remote Patient Monitoring (RPM) solutions.
- 1–3 years of direct care experience in a home‑based environment, including volunteer or paid roles.
- Background in a call‑center, dispatch, or crisis‑intervention environment, demonstrating comfort with high‑volume, time‑sensitive interactions.
- Track record of coaching or educating seniors on health‑related topics, translating complex information into clear, actionable guidance.
- Experience with enterprise business support systems, process‑improvement methodologies (e.g., Six Sigma, Lean), or workflow optimization.
- Associate's or bachelor's degree in health administration, nursing, psychology, communications, or a related discipline.
Core Skills & Competencies for Success
- Empathetic Listening: Ability to hear not just words but emotions, enabling you to respond with genuine care.
- Critical Thinking: Rapidly evaluate situations, prioritize actions, and make sound decisions with limited information.
- Clear Written & Verbal Communication: Articulate instructions, reassurance, and health information in plain language.
- Tech Savvy: Comfort navigating dashboards, sensor data, and digital health platforms while troubleshooting basic technical issues.
- Team Collaboration: Share insights, support peers, and contribute to a culture of collective problem‑solving.
- Adaptability: Thrive in a start‑up mindset—flexible, growth‑oriented, and open to evolving processes.
- Time‑Zone Awareness: Ability to work consistently during the overnight shift (11 pm‑8 am PST) including weekends.
Career Growth & Development Opportunities
ClearWellness invests in its people. As an Overnight Member Care Support Specialist, you will have access to a robust learning roadmap that includes:
- Monthly training webinars on senior wellness trends, advanced RPM analytics, and compassionate communication techniques.
- Mentorship programs pairing you with senior care coaches, data scientists, and operations leaders.
- Clear pathways to roles such as Senior Care Coordinator, Quality Assurance Analyst, or Remote Patient Monitoring Specialist.
- Eligibility for internal certifications that recognize expertise in health‑technology interfaces, emergency response protocols, and caregiver support.
Our performance‑based advancement model rewards high‑impact contributors with promotions, salary increases, and expanded responsibilities. Whether your ambition is to lead a team, shape product strategy, or specialize in a clinical domain, ClearWellness provides the scaffolding to help you realize those goals.
Work Environment, Culture & Values
Our remote‑first philosophy is built on trust, autonomy, and inclusivity. You’ll be part of a collaborative network that celebrates diverse perspectives and encourages open dialogue. Core values that guide every interaction include:
- Integrity: Honesty and transparency in all communications, both with members and internal teams.
- Accountability: Owning outcomes, meeting commitments, and continuously seeking ways to improve.
- Collaboration: Leveraging collective expertise to solve complex, real‑world health challenges.
- Service: Putting the needs of seniors and caregivers at the heart of every decision.
- Quality: Delivering high‑standard, evidence‑based support that drives measurable health benefits.
We maintain a flexible work schedule that respects work‑life balance, offer regular virtual social events, and provide wellbeing resources such as mental‑health workshops, ergonomic home‑office stipends, and wellness challenges.
Compensation, Benefits & Perks
Compensation is competitive and reflects experience, geography, and performance. The base hourly rate ranges from $16.89 to $18.00, with opportunities for performance‑based bonuses. In addition to salary, ClearWellness offers a comprehensive benefits package that may include:
- Health, dental, and vision insurance plans with employer contribution.
- Retirement savings options (401k) with matching contributions.
- Paid time off (PTO) and paid holidays, including flexible scheduling for weekend work.
- Professional development allowance for certifications, courses, or conferences.
- Home‑office stipend to support ergonomic furniture, high‑speed internet, and equipment.
- Employee Assistance Program (EAP) for confidential counseling and life‑event support.
- Recognition programs that celebrate exceptional service and innovation.
Application Process & Next Steps
When you submit your application, a dedicated talent acquisition specialist will personally review your profile—no bots, no generic screening. Expect an initial acknowledgment within 24 hours, followed by a brief phone interview to discuss your experience, motivations, and fit for the overnight shift. Successful candidates will then progress to a scenario‑based assessment that mirrors a typical member interaction, allowing us to see your empathy, decision‑making, and communication style in action. Finally, you’ll meet with the Care Agent Supervisor and a senior member of our operations team to explore culture, growth pathways, and answer any questions you may have.
We aim to keep the hiring timeline transparent and efficient, typically completing all stages within two weeks of your submission. If there’s a mutual fit, you’ll receive a formal offer outlining compensation, start date, and onboarding details.
Commitment to Diversity, Equity & Inclusion
ClearCaptions & ClearWellness are proud equal‑opportunity employers. We celebrate diversity in all its forms—including race, gender, age, sexual orientation, disability, veteran status, and neurodiversity. Our recruitment practices are designed to eliminate bias and ensure a level playing field. By fostering an inclusive workplace, we empower all employees to bring their authentic selves to work, spark innovative ideas, and deliver the highest quality care to the seniors we serve.
Ready to Apply?
If you are a motivated individual eager to make a tangible difference in the lives of seniors and their families, we encourage you to apply now. Join a forward‑thinking, purpose‑driven team where your skills are valued, your growth is supported, and your impact is measurable.
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