About the position
Responsibilities
• Advanced knowledge and broad understanding of end-to-end order process steps.
• Identifies and resolves problems timely and ensures accurate billing and transactions.
• Collaborates cross-functionally while continuously driving improvements on related processes, work instructions, and procedures.
• Researches and applies data from SAP functions to resolve complex order tasks.
• Communicates order status to partners; imports reports in Excel spreadsheets to query open orders, ensure order cycle timelines are met and prepare performance metrics for management.
• Trains and mentors new team members.
• Creates freight quotes through TMS Freight portal.
• Conducts weekly Open Order Meetings for project business with Purchasing, Transportation and Project Management.
• Reviews and manages open order report.
• Updates orders and reports any new expected delivery dates for accurate revenue forecast.
• Responsible for closing out Sales Force Opportunities for Sales, creating ship to accounts, and data entry.
• Processes Sales RMA returns and manages credit note requests for completion.
• Prepares delivery notes and manages communication with Accounts Receivables for transition into the 3PL Footprint system.
• Analyzes and assesses inbound material, on hand material availability and order allocation.
• Subject Matter Expert for testing in the test system for new implementations.
• Collects, identifies, and manages resellers certificates for tax exemption.
• Other duties as may be required or assigned.
Requirements
• High school diploma or equivalent education is required.
• At least 5 years of relevant work experience.
• Knowledge of SAP/ Salesforce.
• Order Management and customer service experience.
• Strong problem solving in resolving complex duties and tasks.
• Knowledge of logistics and freight forwarders (FedEx, TMS etc.) recommended.
• Proficiency in the English language, both written and verbal, is required.
• German and/or Spanish language skills are a plus.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is strongly preferred.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.
Nice-to-haves
• Associate degree in business or logistics is strongly preferred.
Benefits
• Pay Range: $2.40 - $33, annually, dependent upon experience.
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options).
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.
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