tmp is a company that helps B2B marketing leaders create coherence in a chaotic world. The Operations & Resource Coordinator role is essential for ensuring efficient resource allocation and operational coordination to support client delivery and project demands.
Responsibilities
- Support daily resourcing needs across teams in concert with delivery team members
- Balance contractor and full-time resources to support teams in meeting project demands and budget constraints
- Optimize resource utilisation by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation
- Coordinate with direct counterpart in other region when cross-portfolio resourcing is required
- Monitor resourcing patterns and work with Director of Workforce Operations to support cases for hiring or long-term contractor placement as needed
- Own all administrative components of onboarding new contractors
- Review and approve timesheets submitted by employment agency contractors
- Review and approve submitted invoices
- Prepare budget reports
- User management in our project management system, Kantata
- Kantata client setup and management
- Management of user data in Kantata (including updated cost rates, etc. when applicable)
- Ensuring client portfolio assignments are up to date
- Weekly time audit and follow up for completion
- Miscellaneous Kantata reporting in support of Workforce Operations
Skills
- 1-3 years of experience in workforce operations, vendor management, or resourcing within a professional services, marketing, or agency environment
- Experience working with contractor networks
- Operationally minded and able to turn messy processes or unclear policies into simple, workable systems people will actually follow
- Clear, confident communicator who can connect delivery teams, leadership, and external partners without things getting lost in translation
- Highly organized and proactive, staying on top of details while anticipating issues before they become problems
- Calm and solution-focused under pressure, able to untangle resourcing conflicts or operational snags without creating friction
- Comfortable jumping between priorities and functions, thriving in a role where no two days look the same
- Prior exposure to project management systems such as Kantata, Smartsheet, Intacct, or Workday
Benefits
- Medical, dental, and vision insurance: Health is a priority worth investing in.
- Pre-tax flexible spending account (FSA) - healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team
- 4% 401(k) contribution with no vesting period: We are invested in our employees' careers.
- Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work.
- Sick leave (15 days annually): Illnesses are taken seriously at The Marketing Practice.
- Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones
- Parental leave:Primary caregiver: 12 weeks full pay and then 12 weeks 50% paySecondary caregiver: 12 weeks full pay
- Access to Unmind: Our well-being platform, including access to therapists and coaches
- Employer-funded life, AD&D & disability insurance: The Marketing Practice offers all employees life and AD&D insurance
- Company getaways: Whether it is a local office holiday party or a full-blown international trip, we believe in bonding through quality time spent together as a team
Company Overview
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