Position: Operations Administrator
Location: Remote (Philippines)
Job Type: Full-time
Work Schedule: 9:00 AM- 5:00 PM (PST)
Base Salary: PHP 35,000 - PHP 50,000 per month
Role Overview:
We are looking for an Operations Administrator to support the day-to-day operations of our proxy and infrastructure businesses. In this role, you will assist customers, coordinate operational tasks, support billing and account-related requests, and help ensure that internal processes run smoothly.
Key Responsibilities:
Customer Support & Account Management
- Provide support through phone, live chat, email, tickets, and other communication channels.
- Assist customers with account-related questions, billing concerns, subscription changes, proxy services, and basic troubleshooting.
- Follow up with customers to ensure requests and issues are resolved promptly and professionally.
Operations & Administrative Support
- Support day-to-day operations for the proxy and infrastructure business, including account updates, service requests, customer onboarding, cancellations, and renewals.
- Coordinate operational tasks and ensure requests are completed accurately and on time.
- Track and update work using internal tools such as ClickUp, Slack, spreadsheets, dashboards, and ticketing systems.
Billing & Vendor Coordination
- Assist with billing-related activities, including payment verification, invoices, refunds, subscription adjustments, and renewals.
- Support supplier research, vendor communication, partner outreach, and service follow-ups as needed.
Documentation & Process Improvement
- Maintain accurate records, reports, SOPs, templates, and operational documentation.
- Identify recurring issues, process gaps, and opportunities for improvement, and share recommendations with the team.
- Complete assigned administrative and operational tasks with strong attention to detail and follow-through.
Requirements:
- 2+ years of experience in customer support, operations, administration, account management, or a related role.
- Excellent written and verbal English communication skills.
- Strong organizational, multitasking, and time-management abilities.
- Comfortable communicating with customers via phone, email, chat, and ticketing systems.
- Experience using productivity tools such as Google Workspace, Slack, spreadsheets, and task management software.
- Strong attention to detail and ability to work independently in a remote environment.
Benefits & Perks:
- Fully Remote Work – Work from anywhere with a reliable internet connection
- Healthcare Coverage – We provide health benefits for you and your family's well-being
- Leave Days, Vacation Time, and Paid Holidays – Recharge and take the time you need
- Equipment Funds – Get support to set up or upgrade your home office
- Profit Sharing – Monthly and annual bonuses tied to company performance
- Long-Term Employment – We value team members who grow with us
- Collaborative Team Culture – Work with a supportive and globally distributed team
About Us:
AutoScale Ventures is a technology-driven company with 50+ team members across the Philippines, Pakistan, India, the U.S., China, and Canada. We operate a group of businesses spanning tech, data services, infrastructure, and AI. Some of our main products and ventures include:
- Vehicle data (VinAudit.com)
- Proxy Infrastructure solutions (SquidProxies.com)
Important Note: Only those who are shortlisted will be contacted. We look forward to meeting the right person for this role!
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