Join the Nuuly Team: Deliver Exceptional Customer Experiences and Grow Your Career
Nuuly, a pioneering brand under the URBN umbrella, is seeking a highly skilled and customer-focused Temporary Customer Success Associate to join our dynamic team. As a crucial member of our Customer Success team, you will be responsible for delivering top-notch service and creating seamless experiences for our valued customers. If you're passionate about providing exceptional support, have a deep understanding of our brand, and are looking for a challenging and rewarding role, we want to hear from you!
About Nuuly and URBN
Nuuly is a trailblazing brand that offers a unique subscription-based service, allowing customers to rent designer clothing and accessories. As part of the URBN family, we share a commitment to fostering a culture of inclusivity, diversity, and creativity. Our mission is to empower customers to express themselves through fashion, while providing an unparalleled customer experience.
Job Highlights:
- Start Date: Immediate openings available
- Location: Remote (work from home)
- Compensation: Competitive salary ($15.00 - $15.00 per hour)
- Position: Temporary Customer Success Associate - Evening Shift (Full-time)
- Company: Workwarp (URBN subsidiary)
Role Summary:
As a Nuuly Temporary Customer Success Associate, you will play a vital role in delivering exceptional customer experiences via telephone, email, and chat. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, guide them through the shopping experience, answer order questions, and support the team in building a successful brand. Your primary goal will be to meet or exceed established service level agreements (SLAs) and contribute to the growth of our customer-centric culture.
Key Responsibilities:
- Respond to customer inquiries and interactions during your scheduled shift (M-F, 2pm-10pm EST) in a friendly and relatable manner
- Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
- Demonstrate empathy towards customers' needs while understanding the business's bottom line
- Collect and share feedback with external teams to ensure the needs of our customers are being met
- Provide timely and effective solutions to customer concerns and issues
- Collaborate with the Customer Success team to achieve shared goals and objectives
- Stay up-to-date with product knowledge, brand offerings, and industry trends
Role Qualifications:
Essential Qualifications:
- Minimum 2 years of experience in customer service or a related role
- Demonstrated passion for and understanding of the URBN brands, customers, and products
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and decision-making skills
- Proficiency in using technology, such as computers, software, and hardware
Preferred Qualifications:
- Experience working in a subscription-based or e-commerce environment
- Familiarity with customer relationship management (CRM) software
- Knowledge of fashion industry trends and brands
- Previous experience in a remote work setting
Skills and Competencies:
To succeed in this role, you will need to possess:
- Exceptional customer service skills
- Strong communication and active listening skills
- Empathy and understanding of customer needs
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Adaptability and flexibility in a fast-paced environment
Career Growth Opportunities and Learning Benefits:
At Nuuly, we are committed to the growth and development of our employees. As a Temporary Customer Success Associate, you will have access to:
- Comprehensive training and onboarding program
- Ongoing coaching and feedback from experienced team leaders
- Opportunities for professional growth and career advancement
- Access to online learning resources and training modules
Work Environment and Company Culture:
At URBN, we pride ourselves on fostering a culture of inclusivity, diversity, and creativity. Our remote work environment allows for flexibility and work-life balance. We offer:
- A dynamic and supportive team environment
- Opportunities for socialization and team-building
- A culture of recognition and rewards
- A commitment to diversity, equity, and inclusion
Compensation, Perks, and Benefits:
We offer a comprehensive benefits package, including:
- Competitive salary ($15.00 - $15.00 per hour)
- Medical, dental, and vision benefits
- Paid time off (PTO)
- Generous employee discounts
- Retirement savings plan
- And more!
EEO Statement:
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.
Are You the One We're Looking For?
If you believe you have what it takes to deliver exceptional customer experiences, grow your career, and join a dynamic team, submit your application without delay. We are keen to hear from talented candidates like you!
Apply Now