Night Shift Technical Customer Service Advisor – Remote EV Charger Support for careerzynith

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About careerzynith – Leading the Charge in Sustainable Mobility

careerzynith is a nationally recognised leader in the fast‑growing electric vehicle (EV) ecosystem, delivering innovative charging solutions to thousands of drivers across the United Kingdom. With a commitment to sustainability, cutting‑edge technology, and exceptional customer experiences, careerzynith has built a reputation for excellence that is reflected in numerous industry awards and a vibrant, inclusive workplace culture. As the demand for EV infrastructure accelerates, careerzynith continues to expand its support network, ensuring that every driver can charge confidently, wherever they are.

Why This Role Is a Perfect Fit for You

If you thrive on solving problems, enjoy engaging with people over the phone, and are comfortable working night hours, this remote position offers a rewarding blend of technical challenge and customer‑focused service. You will become an essential part of careerzynith’s 24‑hour support team, helping motorists troubleshoot charging issues, answer product queries, and receive guidance on best practices—all from the comfort of your own home.

Role Overview – Night Customer Services (Remote)

Position Type: Temporary (initial 3‑month contract with the possibility of extension or permanent placement)
Location: Remote (anywhere in the UK) – in‑person interview required in Oldham
Start Date: Monday, 28 October
Hours: 37.5 hours per week, night shift schedule (8 pm – 8 am) with rotating shift patterns every three weeks
Compensation: £12.95 per hour
Training: Fully remote, with IT equipment supplied by careerzynith

Key Responsibilities

• Answer inbound calls from EV drivers seeking assistance with charging stations, ranging from basic usage questions to more complex technical troubleshooting.
• Provide clear, step‑by‑step guidance on how to connect, charge, and maintain EVs using careerzynith’s network of chargers.
• Log each interaction accurately in careerzynith’s customer relationship management (CRM) system, ensuring data integrity and follow‑up actions.
• Escalate unresolved technical issues to the specialist team while maintaining ownership of the case until resolution.
• Perform light administrative duties between calls, such as updating knowledge‑base articles, processing service tickets, and generating performance reports.
• Meet and exceed daily, weekly, and monthly service level targets, including call handling time, first‑call resolution, and customer satisfaction scores.
• Collaborate virtually with peers, supervisors, and cross‑functional teams to share insights, improve processes, and contribute to a culture of continuous improvement.
• Adhere to careerzynith’s data protection policies, ensuring all customer information is handled in compliance with GDPR and the Data Protection Act 2018.

Shift Patterns & Scheduling

careerzynith operates three rotating night shift patterns, each lasting three weeks before rotating to the next schedule:

• Shift A: 8 pm – 4 am
• Shift B: 10 pm – 6 am
• Shift C: 12 midnight – 8 am

All shifts include a mandatory break period in accordance with UK working time regulations. Weekend coverage is required on a rotating basis, ensuring a balanced distribution of workload across the team.

Essential Qualifications & Experience

• Proven experience (minimum 12 months) in a customer‑service or call‑centre environment, preferably within a technical or utilities context.
• Demonstrated ability to diagnose and resolve technical issues over the phone, using logical troubleshooting steps.
• Strong verbal communication skills, with the capacity to convey complex information in a clear, friendly manner.
• Excellent written communication for accurate CRM entry and email correspondence.
• Comfortable using standard office software (Microsoft Office, Google Workspace) and navigating multiple digital platforms simultaneously.
• Ability to work independently, stay self‑disciplined, and maintain productivity in a remote setting.
• Reliability and punctuality, with a track record of meeting performance targets and deadlines.
• Willingness to undergo and successfully pass an enhanced DBS check, reflecting careerzynith’s commitment to safety and trust.

Preferred Qualifications & Desirable Skills

• Experience with EV charging equipment, electric vehicle technology, or renewable energy services.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar ticketing systems.
• Basic understanding of networking concepts (e.g., Wi‑Fi, Ethernet) as they relate to charger connectivity.
• Previous remote work experience, demonstrating effective time management and home‑office setup.
• Certification in customer service excellence (e.g., ITIL Foundation, Customer Service Institute qualifications).

Core Skills & Competencies

• Target‑Oriented Mindset: Consistently achieve key performance indicators (KPIs) while maintaining high service quality.
• Attention to Detail: Accurate data entry and meticulous follow‑up to prevent errors and ensure seamless customer experiences.
• Problem‑Solving Acumen: Quickly identify root causes, propose effective solutions, and communicate them confidently.
• Team Collaboration: Contribute to a supportive virtual team environment, sharing knowledge and assisting peers when needed.
• Technical Literacy: Comfortable navigating software tools, troubleshooting hardware interfaces, and learning new technologies.
• Empathy & Patience: Build rapport with callers, especially during stressful situations, to foster trust and satisfaction.

Training, Development & Career Progression

careerzynith invests heavily in employee growth. Upon hiring, you will receive a comprehensive onboarding program that includes:

• Product knowledge workshops covering the full suite of careerzynith EV charging solutions.
• Technical troubleshooting modules led by senior engineers.
• Soft‑skill training focused on communication, conflict resolution, and de‑escalation techniques.
• Ongoing mentorship from experienced team members, accessible via virtual channels throughout your shift.

Successful performance during the initial three‑month contract can lead to:

• Permanent full‑time employment with careerzynith.
• Opportunities to specialise in advanced technical support, escalation management, or training coordination.
• Eligibility for internal mobility programs, allowing movement into sales, operations, or product development roles.

Work Environment & Culture at careerzynith

careerzynith prides itself on a positive, award‑winning workplace culture that values diversity, inclusion, and employee well‑being. Even though the role is remote, you will be part of a vibrant virtual community that celebrates achievements, encourages knowledge sharing, and supports work‑life balance. Key cultural pillars include:

• Recognition: Regular shout‑outs, performance bonuses, and employee of the month awards.
• Well‑Being: Access to mental‑health resources, ergonomic home‑office guidance, and flexible scheduling where possible.
• Community: Virtual coffee breaks, team‑building challenges, and an annual in‑person gathering for all night‑shift staff.
• Innovation: Encouragement to propose process improvements, with a clear pathway for ideas to be piloted and implemented.

Compensation, Perks & Benefits

• Competitive hourly rate of £12.95, paid monthly via direct deposit.
• Statutory holiday entitlement plus additional paid days for night‑shift work.
• Company‑provided laptop, headset, and secure VPN access to ensure a seamless remote setup.
• Professional development budget for courses, certifications, or conferences related to EV technology and customer service.
• Employee assistance programme (EAP) offering confidential counselling and financial advice.
• Potential eligibility for performance‑based bonuses after the probationary period.

Application Process & Important Dates

All candidates must attend an in‑person interview at careerzynith’s Oldham office on Tuesday, 22 October. The interview will assess your communication skills, technical aptitude, and cultural fit. Following a successful interview, you will commence remote training on Monday, 28 October.

To apply, click the link below and submit your CV, a brief cover letter outlining your night‑shift experience, and any relevant certifications. Please note that due to the high volume of applications, if you do not hear back within seven days, you may consider your application unsuccessful for this cycle. careerzynith will retain your details for future opportunities, in compliance with GDPR.

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Closing Statement – Join careerzynith’s Night‑Shift Heroes

Are you ready to become a trusted voice for EV drivers across the UK, delivering fast, friendly, and technically sound support during the night hours? careerzynith offers a dynamic, fully remote role where your expertise will directly impact the adoption of sustainable transportation. If you meet the qualifications and are eager to grow within a forward‑thinking organization, we encourage you to apply today. Your night‑shift journey with careerzynith starts now!

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