Job Summary:
We are seeking a highly skilled and motivated Night Shift Customer Support Agent & KYC Analyst to join our team in the Fintech and Payment Industry. As a Customer Support Agent & KYC Analyst, you will be responsible for providing exceptional customer support, ensuring compliance with regulatory requirements, and conducting thorough due diligence checks on customers. If you are fluent in Japanese, have strong problem-solving skills, and are passionate about delivering top-notch customer service, we encourage you to apply.
Key Responsibilities:
- Provide timely and effective solutions to customer complaints and inquiries via chat, email, and phone support.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
- Troubleshoot customer issues and escalate to relevant teams when necessary.
- Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
- Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
Requirements:
- Fluent proficiency in Japanese.
- Strong problem-solving skills with the ability to provide reasonable solutions to customers.
- Excellent written and verbal communication skills in English.
- Strong customer service skills, including empathy, patience, and problem-solving abilities.
- Familiarity with customer service software and tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays.
Preferred Qualifications:
- High school diploma or equivalent; college degree preferred.
- Relevant experience in customer service, preferably in a global support environment.
- Excellent communication and interpersonal skills.
What We Offer:
- Competitive salary: £27,400.00 per year.
- Opportunity to work in a dynamic and growing company.
- Remote work arrangement.
How to Apply:
If you are passionate about providing exceptional customer support and ensuring compliance, please submit your application. We look forward to hearing from you!
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