Description
Overview:
Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup. This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance.
The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment.
Key Responsibilities:
Patient Communication & Admissions
- Answer inbound calls and schedule patient appointments
- Complete new patient intake and referral processing
- Conduct outbound calls for scheduling, reminders, and follow-ups
- Schedule evaluations and follow-up appointments using WebPT
- Support remote intake processes, digital forms, and referral uploads
- Respond to patient inquiries and frequently asked questions
Insurance Verification & Authorizations
- Verify patient eligibility and insurance benefits
- Enter verified insurance details into WebPT
- Communicate coverage details and requirements to patients
- Process and manage prior authorizations as needed
Virtual Front Desk Support
- Provide remote front desk support for patient inquiries
- Assist with check-in/out coordination and basic patient concerns
- Ensure smooth coordination between patient communication and WebPT system workflows
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Yearly salary increase
- Opportunities for career growth and development
Requirements
- Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles
- Physical Therapy account and clinic experience are a plus!
- Strong English communication skills (written and verbal)
- Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar
- Experience handling inbound/outbound patient calls, scheduling, and follow-ups
- Experience with insurance verification, patient intake, or prior authorization processes
- Ability to multitask and manage high call volumes across multiple systems
- Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms
- Strong organizational skills and attention to detail
- Must be comfortable working in a remote setup with stable internet and a dedicated workspace
- Knowledge of HIPAA compliance and handling sensitive patient information
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