Purpose of Position:
The purpose of the Marketing Assistant & Graphic Designer is to deliver high-quality graphic design and marketing support while enhancing the development of engaging e-learning content. This role is essential in maintaining brand consistency, supporting administrative tasks, and contributing to innovative learning experiences tailored to adult learners.
Key Duties and Responsibilities:
Creating an environment of hope, dignity, health, happiness, comfort, and opportunity
Act in a manner to ensure the person being supporting feels respected
Be approachable to the person you are supporting and to important stakeholders
Create opportunities for the person to learn, grow and have fun
Actively engage the person and include them in conversations and activities
Maintain privacy and confidentiality of the Participants and theirfamilies
Our Core Values
Integrity: Honest, Trustworthy and Respectful with devotion to our clients and the people around us.
Empathy: Understand every person’s specific situation and environment, sharing the feelings of that person as if we were that person.
Creative: Being able to provide solutions “Think outside the square”
Inspire: Look for every opportunity to inspire and live the purpose
Bold: Advocate for people’s rights. Be confident, courageous, and accountable
Mindfulness: Be attentive to the needs of your clients, they may not always have the voice to express these needs to you
Cultures, Values & Team Membership
Provide open, honest, and respectful feedback to co-workers
Be a supportive and reliable team member
Effectively and appropriately manage conflict
Demonstrate a high level of interpersonal and communication skills
Foster a positive team culture and facilitation of services
Demonstrate motivation and enthusiasm for your work and team
Daily Tasks
Graphic Design
Create visually compelling graphics for digital and print media.
Design marketing materials, including brochures, social media assets, and internal communications.
Maintain brand consistency across all visual communications.
Administrative Tasks
Manage print and merchandise orders.
Coordinate with couriers and other external suppliers.
Support general administrative functions as needed.
Copywriting
Develop clear, engaging, and persuasive copy for various marketing initiatives.
Write and edit content for online learning modules and assessments.
E-Learning Content Development
Design and develop engaging e-learning activities and online assessments tailored to adult learning styles.
Interpret written course materials and instructional design frameworks into interactive online learning modules.
Utilize learning technologies and publish content via Learning Management System (LMS).
Professional Development
Demonstrate a high level of self-awareness and personal insight
Demonstrate reflective practice and a willingness and ability to develop your practice
Staying updated on the latest marketing trends, technologies, and tools. Engaging in professional development to enhance skills and knowledge
Continue to develop skills and knowledge relevant to graphic design, marketing, and digital content delivery.
Administration
Complete and maintain internal and external documentation as requested
Use and manage organisational resources appropriately
Organisational
Understand and adhere to Organisational policies and procedures
Work in accordance with our Code of Conduct at all times
Consistently demonstrate our values, vision and mission
Complete required organisational and employment reporting and documentation in a timely and accurate manner
Contribute to a safe and healthy workplace
Demonstrate problem solving where appropriate
Positively promote the Employer in all interactions
Be welcoming, inclusive and respectful of people from diverse groups and backgrounds.
Use digital tools and emerging technologies, including AI-assisted tools, to support productivity and quality of work, while maintaining accountability, originality, and critical judgement.
Role Requirements:
Previous Experience and/or Qualifications
Minimum 2 years of professional graphic design and copywriting experience (in English)
Proficiency with Canva and PowerPoint.
Competency in Outlook and other standard office applications.
Experience in or knowledge of the Australian disability service industry standards (preferred)
SEO knowledge (preferred)
Proficiency in Adobe Illustrator and Photoshop (preferred)
Familiarity with and/or experience using LMS software, specifically Articulate Rise 360 (preferred)
Personal characteristics
100% fluency in written and verbal English.
Understanding of Australian culture and target market.
High attention to detail and accuracy.
Ability to work autonomously and take initiative.
Excellent communication skills (written and verbal).
Strong organisational skills and ability to prioritise tasks effectively.
High level of creativity and willingness to bring forward innovative ideas.
Adaptability and ability to perform under pressure.
Demonstrate initiative by proactively identifying opportunities to improve processes, content quality, and efficiency within the scope of the role.
Reflect on past work and learn from mistakes, applying insights to continuously improve performance and output.
Actively seek, accept, and apply feedback in a constructive and timely manner.
Demonstrate the ability to work independently while knowing when to seek clarification or guidance.
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