Join the American Express Team: Leading the Way in Operational Risk Management
At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We offer a unique and meaningful career journey with benefits, programs, and flexibility that support you personally and professionally.
About Our Company and Culture
American Express is a leading global payments and travel services company that operates in over 130 countries. Our company values are centered around providing the world's best customer experience every day, with utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. We strive to uphold our powerful backing promise and company values in everything we do.
Our Industry and Business
The financial services industry is constantly evolving, and we are at the forefront of innovation. Our Enterprise Digital & Data Solutions (EDDS) team creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data. We support AXP growth by designing best-in-class digital & data capabilities and platforms.
Job Summary
We are seeking an experienced Manager of Control Management, Issues, Events & Remediation to join our EDDS team. As a key member of our Operational Risk Management (ORM) team, you will be responsible for ensuring timely identification, response, and resolution of risk events and issues to minimize impact and prevent recurrence. You will collaborate with multiple partners across numerous business units, functional areas, and geographies to embed control management in day-to-day operations.
Key Responsibilities
- Remediation of Issues: Support remediation of issues by influencing Business Units (BUs) to own and execute issue/Operational Risk Event (ORE) remediation.
- Root Cause Analysis: Facilitate investigation and conduct root cause analysis to address repeated issue types.
- Quality Assurance: Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact, and investigate as necessary to understand and address root causes.
- Triage and Tracking: Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders, and collaborating with other ORM teams as necessary.
- Trend Analysis: Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes.
- E2E Issue Resolution: Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices.
- Sample Testing: Perform sample testing of issues to ensure resolution is complete and effective.
- Control Enhancements: Opine on specific control enhancements related to issues.
- Stakeholder Engagement: Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution.
- Reporting: Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees.
- Insight Sharing: Support sharing insights, better practices, themes, etc. across the enterprise.
Essential Qualifications
- Experience: 3+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function).
- Understanding of Operational Risk Management: Understanding of critical operational risk management lifecycle activities.
- Project Management: Strong project management, communication, and interpersonal skills.
- Process Governance: Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
- Analytical and Problem-Solving Skills: Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Preferred Qualifications
- Education: Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience: Experience in at least one of the following:
- Scoping, prioritizing, and support remediation of operational issues.
- Investigating and conducting root cause analysis to address repeated operational risk issue types.
- Performing quality assurance on documentation of operational risk issues and events.
- Overseeing BU remediation process for operational risk issues and events.
- Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.
- Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices.
- Industry Experience: Experience in the financial services industry.
Career Growth Opportunities and Learning Benefits
At American Express, we prioritize the growth and development of our colleagues. We offer:
- Career Development: Opportunities for career growth and advancement.
- Training and Development: Comprehensive training programs to enhance your skills and knowledge.
- Mentorship: Access to experienced mentors who can guide you in your career journey.
Work Environment and Company Culture
We offer a flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. Our company culture is centered around:
- Collaboration: We encourage collaboration and teamwork across departments and functions.
- Innovation: We foster a culture of innovation and creativity.
- Diversity and Inclusion: We value diversity and inclusion, and strive to create an environment where everyone feels welcome and respected.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive Salary: A salary range of $80,000 to $155,000 annually.
- Bonus Incentives: Opportunities for bonus incentives.
- Benefits: Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Retirement Savings: 6% company match on retirement savings plan.
- Flexible Working Arrangements: Flexible working model with hybrid, onsite, or virtual arrangements.
- Parental Leave: 20+ weeks paid parental leave for all parents.
- Wellness Programs: Access to global on-site wellness centers and confidential counseling support.
Conclusion
If you are a motivated and experienced professional looking for a challenging role in operational risk management, we encourage you to apply. Join our team and be part of a global and diverse community of colleagues who are committed to backing our customers, communities, and each other.
Apply Now