Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly skilled and dedicated Customer Service Representative to join our team at United Airlines. As a key member of our customer-facing team, you'll have the opportunity to make a real difference in the lives of our passengers, while enjoying a competitive salary, comprehensive benefits, and unparalleled travel perks.
At United Airlines, we're on a mission to become the best airline in the history of aviation. Our shared purpose - Connecting people and uniting the world - is about more than just getting people from one place to another. It's about uplifting and providing opportunities in the communities where we work, live, and fly. We're committed to fostering a diverse and inclusive workforce, and we're looking for talented individuals like you to join our team.
What We Offer:
• Competitive salary: $27-$35/hour
• Comprehensive benefits package, including 401(k), pension plan, health insurance, and employee assistance program
• Opportunities for overtime and flexible scheduling
• Free domestic and international travel for you and your loved ones
• Professional development opportunities, with over half of our leaders starting in operational roles
Job Summary:
As a Customer Service Representative, you'll be the face of our airline, crafting meaningful connections with our passengers and creating a welcoming, valued, and respected environment. You'll interact with our domestic and international customers, supporting them with ticketing, baggage, and travel-related issues, while providing a friendly, professional, and confident service experience.
Key Responsibilities:
• Interact with customers in a kind and helpful manner, building customer loyalty and commitment
• Step up and anticipate customer needs, while maintaining a strong sense of responsibility
• Work collaboratively with others, supporting your colleagues and helping them achieve success
• Navigate challenges with consistency and adaptability, retaining composure and managing issues in a professional manner
Qualifications:
• High school diploma, GED, or equivalent
• Minimum of 18 years old
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
• Able to obtain a SIDA badge and meet airport requirements for badging
• Legally authorized to work in the United States without sponsorship
How to Apply:
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