Job Overview:
We are seeking a highly skilled and dedicated Revenue Agent 1 to join our Collections Division at the Oregon Department of Revenue. As a Revenue Agent 1, you will play a vital role in assisting taxpayers, employers, and other stakeholders in resolving tax-related issues and disputes. If you have a passion for helping others, excellent communication skills, and experience in customer service or call centers, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Work in a fast-paced call center environment, providing exceptional customer service to taxpayers, employers, and other entities
- Clarify and resolve tax-related issues and disputes, including explaining laws, programs, policies, and procedures
- Collect past-due taxes through outgoing calls, research, and issuing garnishments, docketed warrants, and UCC Liens
- Process credit card and debit card transactions over the phone and in person
- Determine if liens on paid-in-full accounts should be released
What We Offer:
- A competitive salary range of $3,705 - $5,066 per month
- A comprehensive benefits package, including medical, vision, and dental coverage, pension and retirement programs, and paid holidays
- Opportunities for professional growth and development in a dynamic and supportive work environment
- The chance to make a positive impact in the lives of Oregonians and contribute to the state's critical infrastructure
Requirements:
- Six months of customer service or call center experience, including explaining customer balances and identifying discrepancies
- One year of customer service or call center experience, involving explaining policies, laws, rules, or regulations, and resolving problems or complaints
- One year of experience working in support of a collection function or collection work performed as part of other major responsibilities
- Ability to work independently and exercise excellent judgment and decision-making skills
- Preference may be given to candidates with English/Spanish bilingual skills
How to Apply:
To apply, click on the "Apply" link above and submit your online application by the posted closing date and time. Please ensure that your application clearly demonstrates how you meet the minimum qualifications and desired skills and attributes listed above. Attach your current resume and complete any supplemental questions through Workday.
Join our team and become part of a dynamic and inclusive work environment that values diversity, equity, and inclusion. We look forward to hearing from you!
Apply Now