**Job Title:** Customer Service Loyalty Champion II at arenaflex

**Job Description:**

Join arenaflex's V Team: Where Innovation Meets Customer Service Excellence

Are you ready to embark on a career journey that's as exciting as it is rewarding? Do you thrive in an environment where creativity, innovation, and customer satisfaction come together in perfect harmony? Look no further than arenaflex, a leading provider of cutting-edge technology and services that empower people to live, work, and play to the fullest. At arenaflex, we're not just building a community – we're creating a movement. Our V Team is a dynamic group of individuals who share a passion for driving innovation, creativity, and impact in the world. We're a team that anticipates, leads, and believes that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere and always. **What You'll Be Doing:** As a Customer Service Loyalty Champion II at arenaflex, you'll be at the forefront of delivering exceptional customer experiences that drive loyalty and retention. Your key responsibilities will include:

• Handling and resolving escalated customer concerns with varying levels of complexity, ensuring that every interaction is a positive one.
• Turning every contact into a sale or save opportunity, providing a premium experience that keeps customers loyal to arenaflex.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns, always looking for ways to improve and exceed expectations.
• Growing the business by completing a full end-to-end account analysis, identifying opportunities to upsell and cross-sell products and services.
• Executing targeted loyalty and retention strategies for high-value and at-risk customers, leveraging historical reports and data to inform your decisions.
• Providing an exceptional experience by listening for bells of churn during conversations, leveraging available tools and resources to offer customers the best possible solutions.
• Serving as a brand ambassador and advocate for customers throughout every contact, highlighting all that arenaflex has to offer through our products and services.
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness, always looking for ways to improve efficiency and reduce churn.
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts, ensuring that every interaction is a positive one.

**Where You'll Be Working:** As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be based in Florida, with a reasonable commute to the hub location in Temple Terrace, FL (7701 Telecom Pkwy). Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. **What We're Looking For:** To be successful in this role, you'll need:

• Bachelor's Degree or one or more years of customer service experience.
• One or more years of sales experience, with a strong sales acumen and a track record of meeting or exceeding revenue and retention goals.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
• Ability to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.

Even better if you have:

• A degree in a relevant field, such as business, communications, or customer service.
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions.
• Experience promoting and upselling products or services, with a strong understanding of customer needs and preferences.
• One or more years of Retention experience, with a proven track record of driving loyalty and retention.

**Home Office Requirements:** To ensure that you're set up for success in this remote role, you'll need to meet the following home office requirements:

• Work from home in this remote role, with occasional in-person meetings and training.
• The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable.
• A dedicated, quiet, and private workspace.
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

**Equal Employment Opportunity:** We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're committed to a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best. **Apply Now:** Ready to join the V Team and embark on a career journey that's as exciting as it is rewarding? Apply now to become a Customer Service Loyalty Champion II at arenaflex. Apply Now