Experienced Customer Service Advocate - Work from Home Representative for careerzynith
**Job Description:**
About careerzynith
At careerzynith, we are dedicated to providing exceptional service to our existing customers and engaging in consultative conversations using our industry-leading life insurance sales process. Our team of Customer Service Advocates plays a vital role in ensuring that our customers' needs are met, and we are looking for talented individuals to join our team.Job Summary
We are seeking an Experienced Customer Service Advocate to join our team of customer service professionals. As a Customer Service Advocate, you will be responsible for providing exceptional service to our existing customers, engaging in consultative conversations, and processing transactions. You will be working from home, and we are looking for someone who is self-motivated, organized, and has excellent communication skills.Responsibilities
As a Customer Service Advocate, you will be responsible for:- Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including but not limited to, processing payments, resolving billing issues, policy changes requests, and completing new insurance applications.
- Reviewing customers' current insurance needs while engaging in consultative conversations and making recommendations that address the customer's needs, while also promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products.
- Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.
- Obtaining and maintaining multi-state licenses while employed in this position. You must pass state insurance agent licensing within approximately three weeks of hire, obtain appointments in 39 careerzynith-designated states within approximately the first five to seven weeks of employment, and obtain licensing in remaining states which careerzynith conducts business within approximately 45 to 60 days of employment.
- Performing other duties as assigned.
- Complying with all policies and standards.
Qualifications
To be successful as a Customer Service Advocate, you will need:- A High School Diploma or GED.
- 1-2 years of customer service experience.
- Demonstrated contact center experience and knowledge is considered a plus.
- Demonstrated life insurance industry experience and knowledge is considered a strong advantage.
- Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner.
- Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling).
- Proven excellent listening skills.
- Proven ability to multitask.
- Demonstrated strong bilingual competency is considered a plus (English and Spanish).
- Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer.
- Excellent PC, data entry, and word processing software skills.
- Able to obtain a Life and Health Insurance License upon hire.
Work Setting/Position Demands
As a Customer Service Advocate, you will be working from home and will be required to:- Work in an office setting and remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings.
- Require the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
- Require visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously.
- Require the ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
- Require the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
- Perform substantial movement of wrists, hands, and fingers for continuous computer work.
- Extended hours required during peak workloads or special projects/events.
Travel Requirements
None.Career Growth Opportunities and Learning Benefits
As a Customer Service Advocate at careerzynith, you will have the opportunity to:- Develop your skills and knowledge in customer service, sales, and life insurance.
- Work with a talented team of professionals who are passionate about providing exceptional service to our customers.
- Participate in ongoing training and development programs to help you grow in your career.
- Have the opportunity to advance to leadership roles or specialize in a particular area of customer service.
Work Environment and Company Culture
At careerzynith, we value our employees and strive to create a positive and supportive work environment. We offer:- A flexible work-from-home schedule that allows you to balance your work and personal life.
- A collaborative and dynamic team environment that encourages open communication and teamwork.
- A comprehensive training program that helps you develop your skills and knowledge in customer service, sales, and life insurance.
- A competitive compensation and benefits package that includes health insurance, paid time off, and a 401(k) matching program.
Compensation, Perks, and Benefits
As a Customer Service Advocate at careerzynith, you will receive:- A competitive hourly rate.
- A comprehensive benefits package that includes health insurance, paid time off, and a 401(k) matching program.
- A flexible work-from-home schedule that allows you to balance your work and personal life.
- Opportunities for career growth and advancement.