Sparksoft Corporation is a tech company focused on revolutionizing IT solutions for government clients. The IT Technician role involves providing Tier 1 and 2 support, managing user accounts, and troubleshooting IT issues to ensure smooth operations within the organization.
Responsibilities
- Provide Tier 1 and 2 support
- User account management
- Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
- Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
- Set up and install workstation hardware, and software for end-users
- Provide remote end-users support to employees
- Operation of assigned IT systems
- Create knowledge base articles
- End user support
- Support of facility physical security systems
- Enforce IT and security procedures and policy
- Network support experience
- Support of IT security
- Other duties as assigned
Skills
- Understanding of User administration (i.e., RBAC)
- Excellent communication and customer support skills
- Computer break/fix/upgrade
- Windows 11
- Ability to diagnose and resolve basic IT technical issues
- Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
- Identifies, researches, and resolves technical problems
- Help Desk Support software experience
- Inventory control
- Good understanding of computer systems, mobile devices, and other tech products
- Candidates must be able to obtain and maintain a Public Trust clearance
- Candidates must have lived in the United States 3 out of the past 5 years
- 0-3 years of IT support
- Apple OS X
- Corporate VoIP phone systems
- Physical access systems
- College degree preferred
- Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL)
Benefits
- Health insurance
- Paid time off
- 401K matching
- Training
- Competitive compensation and a 401(k) with employer contributions to help you plan for the future
- Flexible paid time off and hybrid ways of working that support true work-life balance
- Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
- A curated in-office experience designed to foster community, team connections, and innovation
- Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
- Training and development programs that build new skills and prepare you for leadership roles
- A collaborative, transparent, and fun culture—recognized as a Great Place to Work®
Company Overview
Sparksoft helps the clients achieve their business objectives by providing Innovative, best-of-breed software products and technology solutions at substantial cost savings. It was founded in 2004, and is headquartered in Catonsville, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.sparksoftcorp.com/.
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