About the position
The IT Support Associate position is an entry-level role focused on providing exceptional customer service and technical support to clients. The role involves both remote and on-site assistance, ensuring that clients' technology operates smoothly. The company values a collaborative environment where contributions are recognized, and ongoing training is provided to help employees develop their technical skills.
Responsibilities
- Provide remote technical support to clients via phone and remote access tools ,
- Travel to client sites to troubleshoot and resolve computer issues ,
- Install and configure hardware and software ,
- Maintain accurate and detailed records of all work performed in our ticketing system ,
- Learn and develop new technical skills through ongoing training
Requirements
- 18 years of age or older ,
- Valid driver's license, car, and insurance ,
- Ability to lift 50 lbs ,
- Basic Microsoft Windows and/or Macintosh skills ,
- Excellent customer service and communication skills ,
- Ability to learn new technical skills quickly ,
- Strong problem-solving and troubleshooting abilities ,
- Detail-oriented and organized
Nice-to-haves
- Prior experience working with customers over the phone ,
- Some experience with computer hardware and software troubleshooting
Benefits
- Flexible work schedule ,
- Paid training and ongoing professional development opportunities ,
- Potential for work-from-home opportunities after demonstrating proficiency and trustworthiness ,
- Gain valuable experience in the IT field ,
- Be part of a supportive team in a company that values its employees and clients ,
- Opportunities for increased hours as the company grows