Role Overview
Provide Tier 2 support for IT projects, including system upgrades, application testing, and routine OS updates. Troubleshoot and resolve user issues across desktops, mobile devices, conferencing tools, and VPN, escalating to Tier 3 or Engineering as needed.
What You Will Do
Manage user access, onboarding/offboarding activities, and assist with documentation of planned downtimes or service interruptions. Maintain device upkeep, coordinate hardware repairs and replacements, and uphold SLAs through timely end-user support.
Why It Might Be a Fit
Strong customer service skills, including support of executive-level personnel, with a positive attitude and high integrity. Excellent problem-solving, critical thinking, and ability to manage multiple priorities in a remote environment.
Requirements
- 3-5 years of experience in Information Technology, or an equivalent combination of education and experience
- Strong customer service skills, including support of executive-level personnel, with a positive attitude and high integrity
- Excellent problem-solving, critical thinking, and ability to manage multiple priorities in a remote environment
- Strong knowledge of Windows and macOS operating systems, with experience troubleshooting hardware and software issues
- Experience with remote support tools, ticketing systems, and clear communication to both technical and non-technical audiences
Benefits
- Competitive Benefits package
- Compensation Reviews
- Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Health & wellness coverage options
- 401k benefits
- Family planning and telehealth
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