About Our Client
Are you a technical expert with a knack for translating complex infrastructure into viable, accurately priced solutions?
We are seeking an independent Mid-Level Pre-Sales Technical Specialist to own the technical validation and quoting process.
You will be the crucial link ensuring all proposed solutionsespecially around Backup and Disaster Recovery technically sound and primed for seamless delivery.
Responsibilities
- Independently prepare accurate technical quotes and estimates for mid-to-high complexity solutions, including multi-site WAN connectivity, local storage, and various backup/disaster recovery (BDR) options.
- Own the process of reviewing and validating technical questionnaires. You must be able to flag missing or inconsistent information and guide Account Managers on resolving technical gaps.
- Identify technical bottlenecks in the existing sales-to-provisioning workflow and implement operational improvements or train junior staff on new processes within the CRM/Project tools.
- Leverage your deep understanding of specific backup solutions (e.g., Veeam, ShadowProtect) to size solutions, calculate storage requirements, and ensure recovery point objectives (RPOs) are technically achievable.
- Proactively review existing client infrastructure data to identify technical gaps and recommend logical service expansions.
Requirements
- 3+ years in a dedicated technical pre-sales, implementation, or high-level technical support role.
- Proven understanding of WAN/LAN infrastructure and deep proficiency in Backup & Restore methodologies and platforms.
- Demonstrated ability to articulate complex technical risks and benefits to non-technical Account Managers.
- Expert capability in workflow management within CRM and Project Management tools.
Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency
Note: Our team will only reach out to you if your application is selected for further consideration.
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