About the role
The IT Infrastructure Administrator supports the organization's core IT operations across end-user support, identity and access management, device management, and infrastructure maintenance. This role is hands-on and fast-paced, suited for someone with a strong foundation in Microsoft 365 E5 administration and a desire to grow into broader systems responsibilities.
The ideal candidate has 3+ years of experience working with the full Microsoft 365 E5 suite, particularly Entra ID, Microsoft Defender for Endpoint, Teams, SharePoint, and Intune, and is comfortable supporting both cloud and on-premises environments. This role frequently collaborates with senior IT staff and contributes to providing secure, reliable, and efficient technology services for the business.
What you'll do
End-User Support (Tier 1-3)
• Provide timely technical support for Windows and macOS systems, productivity applications, and user devices.
• Troubleshoot issues with Outlook, Teams, OneDrive, SharePoint, and related M365 services.
• Support MFA, password resets, account lockouts, and connectivity issues.
• Assist with workstation setup, peripheral configuration, and meeting room technology.
• Escalate complex issues to senior team members with clear documentation.
Identity & Access Management
• Administer user lifecycle processes (onboarding, transfers, offboarding).
• Manage identities and access within Microsoft Entra ID:
• Group membership
• Role-based access assignments
• License provisioning
• Support SSO/MFA enrollment and troubleshoot authentication issues.
• Maintain security and compliance guidelines for identity management.
Endpoint & Device Management
• Provision, configure, and maintain Windows and macOS endpoints.
• Manage device enrollment, compliance, and configuration profiles via Microsoft Intune.
• Monitor endpoint security and health using Microsoft Defender for Endpoint.
• Apply OS and application patches in alignment with IT policies.
• Support hardware lifecycle management including imaging, repairs, and asset tracking.
• Ensure encryption, antivirus, and EDR agents are properly deployed and operational.
Server, Infrastructure & Cloud Support
• Assist with daily monitoring and basic administration of servers and cloud resources (e.g., Windows Server, Azure VMs, virtual environments).
• Perform routine tasks such as service restarts, updates, and log reviews.
• Assist in file server, print server, and line-of-business application maintenance.
• Validate backup job success and support simple restore operations.
• Participate in system maintenance windows and planned downtime activities.
Basic Network Device Configuration
• Perform entry-level configuration and support of network equipment.
• VLAN updates
• Port configurations
• Basic firewall rule changes (under supervision)
• WLAN profile adjustments
• Troubleshoot network connectivity issues involving switches, APs, and end-user devices.
• Update network documentation and support senior IT with broader network changes.
Qualifications
Required Qualifications
• 3+ years of hands-on experience administering Microsoft 365 E5 environments, specifically:
• Entra ID (Azure AD)
• Microsoft Defender for Endpoint
• Intune (Endpoint Manager)
• Teams administration
• SharePoint Online
• Strong understanding of Windows 10/11, macOS, and fundamental networking concepts (DNS, DHCP, TCP/IP).
• Experience with AD/Entra hybrid identity environments.
• Ability to write and follow SOPs and technical documentation.
• Excellent communication, customer service, and troubleshooting skills.
Preferred Qualifications
• Experience with PowerShell for basic scripting or automation.
• Familiarity with Azure portal administration.
• Exposure to virtualization (VMware, Hyper-V).
• CompTIA Network+, Microsoft certifications, or related training.
A day in the Life
• Inclusive Team Culture
• Work/Life Balance
Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.
• Career Growth
We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.
• Compensation and Wellness
The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include:
• Medical
• Dental
• Vision
• Life and disability benefits.
• Wellness discount programs,
• 401k
• *Paid parental leave after 1 year of service.
• 12 company paid holidays
• 3 weeks of paid time off
Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.
With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.