AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The IT Field Support Specialist provides advanced support for IT equipment and infrastructure, ensuring customers remain connected, productive, and secure.
Responsibilities
- Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely
- Conduct comprehensive site surveys to assess existing configurations and user requirements
- Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability
- Analyze current and future hardware requirements
- Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment
- Prepare and deliver site installation and test reports
- Support network upgrade initiatives by installing and configuring new hardware and associated cabling
- Build and install specialized interconnecting cables as required for unique site needs or hardware integrations
- Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources
- Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity
- Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management
- Act as a resource for end-user connectivity needs, providing timely and professional support and guidance
- Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement
Skills
- High school diploma or GED required
- Minimum of 1-2 years of relevant IT experience
- Must possess 8570 Certification
- Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
- Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
- Demonstrated ability to read, interpret, and apply information from technical manuals and schematics
- Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
- Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems
- Familiar with Active Directory security and policies, supporting secure and compliant IT environments
- Proficient in supporting end-users remotely, providing timely and effective technical assistance
- Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently
- Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users
- Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision
- Ability to lift and move items weighing up to 50 lbs as required
- Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management
- In order to be considered for this position, you must have a valid driver's license and an acceptable driving record and be eligible to drive an AT&T company vehicle
- Required Clearance: TS/SCI with polygraph
- Security+ certification is highly preferred
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company Overview
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