Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements. Success in this role requires strong troubleshooting skills and a collaborative approach to work with cross-functional teams to enhance technical operations.
What You’ll Do
Provide technical support for desktop, laptop, mobile devices, and peripherals
Manage macOS workstations including provisioning, patching, and imaging
Configure and manage network devices (firewalls, routers, switches, wireless APs)
Assist with onboarding/offboarding processes (accounts, devices, access control)
Maintain and optimize our endpoint management system, ensuring devices are compliant, secure, and consistently operational
Provide responsive technical support to our team members, quickly diagnosing and resolving issues for both in-office and remote employees
Troubleshoot all IT-related topics and in-depth research to find the best technical solutions
Maintaining comprehensive documentation for systems, processes, and procedures to support knowledge sharing and business continuity
Maintain an organized and updated inventory of IT equipment and software licenses
Document IT procedures, solutions, configurations, and changes
Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software
Partner with all business units and collaborate on projects
Communicate effectively and concisely to the entire company
Analyze existing processes, suggest and make improvements, and implement business processes where none exists
What You'll Bring
Excellent verbal and written communication skills.
Excellent teamwork skills with flexibility to partner with many teams.
Familiarity with macOS, Windows, Linux, iOS, and Android devices.
Ability to administer G-Suite for day-to-day operations
Capable of managing AV hardware and software, including Google Meet and other video conferencing software.
Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.
Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.
Firm grasp of networking protocols such as TCP/IP, UDP, ARP, DNS, DHCP, and PXE
Expertise in procuring and maintaining physical computer infrastructure
Ability to solve immediate problems while designing and prioritizing systemic solutions
Experience administering SaaS applications like Microsoft, Google Workspace, and Slack