About the position
The Inbound AskHR Call Center Agent (Spanish) at Siemens is responsible for providing exceptional customer service and support to employees regarding HR-related inquiries. This role focuses on assisting with various topics such as payroll, HR policies, leave of absence, and travel & expense inquiries. The position is primarily virtual with occasional office attendance for team meetings and system support, emphasizing collaboration and operational efficiency.
Responsibilities
- Provide outstanding service and support to employees regarding HR-related topics. ,
- Handle inquiries related to payroll, HR policies, leave of absence, and travel & expense. ,
- Collaborate with colleagues in a team-focused environment to ensure optimal operational efficiency. ,
- Document all customer interactions comprehensively using Siemens-specific tools. ,
- Deliver elite customer service best practices to respond to inquiries on broad HR topics. ,
- Engage in effective communication to give and receive feedback for personal and team growth. ,
- Participate in activities designed to enhance the customer experience. ,
- Contribute ideas for problem resolution and productivity improvement.
Requirements
- Spanish Bi-Lingual speaking (read, write, and speak) is required. ,
- 3+ years of successful experience in customer service with human resources or payroll knowledge. ,
- High School Degree with 5+ years of experience. ,
- Very good communication, listening, and interpersonal skills. ,
- Excellent customer service skills. ,
- Ability to multi-task in a fast-paced environment. ,
- Ability to excel in a team environment. ,
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Nice-to-haves
- Associates degree preferred. ,
- Consideration for candidates with a BS/BA in HR with internship experience.
Benefits
- Health and wellness benefits offered to employees.