About Us
At BodySpec, we're revolutionizing the way people understand their health and wellness. Our innovative DEXA scans provide a comprehensive whole-body health snapshot, empowering individuals to make informed decisions about their well-being. As a leader in the health and wellness industry, we're passionate about delivering exceptional customer experiences that inspire and motivate our clients to achieve their health goals.
Join Our Remote Health Team
We're seeking a seasoned and experienced Customer Support Representative to join our Remote Health Team. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences that exceed our clients' expectations. If you're passionate about health and wellness, have a strong customer service background, and are looking for a challenging and rewarding role, we encourage you to apply.
About the Role
This is a full-time, remote position that requires a strong and diverse skillset in customer service, health and wellness, and technology. As a Customer Support Representative, you'll be responsible for providing assistance to our clients via phone, SMS, chat, and email. You'll assist with account adjustments, appointment scheduling, system navigation, answer general questions, and de-escalate and triage challenging situations. Our ideal candidate is a proven performer with a strong knowledge of customer experience (CX) principles and processes, as well as experience working with HubSpot, Salesforce, or similar platforms.
Key Responsibilities
- Handle daily phone, chat, and email customer service requests originating from customers and teammates
- Communicate promptly and effectively with clients and team members
- Answer basic client questions about nutrition, health, fitness, and the DEXA technology
- Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
Requirements
We're looking for a candidate with the following qualifications and skills:
- Previous, extensive customer service experience required
- Passion for health and wellness is a must!
- Strong knowledge of customer experience (CX) principles and processes
- Experience working with HubSpot, Salesforce, or similar platforms
- Ability to work in a fast-paced, dynamic environment
- Excellent communication and problem-solving skills
- Strong attention to detail and organizational skills
Work Schedule
This is a 5-day a week fully remote position with the following schedule:
- Sunday and Thursday: 7:00 AM - 3:30 PM CST
- Monday, Tuesday, and Friday: 9:00 AM - 5:30 PM CST
- First two weeks of training: Monday - Friday
- Sundays are mandatory
- Wednesdays and Saturdays off
- Schedule is subject to change to accommodate business needs (ample notice provided)
Compensation and Benefits
We offer a competitive compensation package, including:
- Expected first-year compensation at over $22/hour or $45,760 annually, including monthly bonuses
- Starting base rate for this role is $22/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members, regardless of status or position, are eligible for stock option grants, which are awarded based on performance annually
- We expect both hourly and bonus compensation to grow as the company grows, and all base wages are adjusted for inflation and cost of living changes
We also offer a range of benefits, including:
- Sick leave
- Paid time off
- Health, dental, and vision insurance
- 401k
- Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
- Employee assistance program
- Regular virtual social events
Career Growth Opportunities and Learning Benefits
We're committed to helping our team members grow and develop their skills and careers. As a member of our Remote Health Team, you'll have access to:
- Regular training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- Access to industry-leading tools and technologies
Work Environment and Company Culture
We're a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our Remote Health Team is a tight-knit group of passionate and dedicated professionals who are committed to delivering exceptional customer experiences. We're looking for someone who shares our values and is excited about the opportunity to join our team.
How to Apply
If you're a motivated and customer-focused individual with a passion for health and wellness, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our Remote Health Team!
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