Introduction to Amazon Seller University
Amazon Seller University is on a mission to empower global sellers with high-quality, multi-modality content, covering tools, features, and programs, to equip them with the knowledge and skills necessary to run a successful business on Amazon. As a strategic content program manager, you will play a pivotal role in helping global businesses, large and small, discover and realize the benefits of selling on Amazon. If educating small, medium, and large businesses from around the world as they begin their journey to sell on Amazon excites you, we want to talk with you.
Job Highlights
- Company: Workwarp, a part of the Amazon ecosystem
- Start Date: Immediate openings available, offering a unique opportunity to make an impact from day one
- Compensation: A competitive salary, reflecting the cost of labor across several US geographic markets, with a base pay ranging from $66,800/year to $142,800/year, depending on market location and job-related knowledge, skills, and experience
- Location: Remote, offering the flexibility to work from anywhere and collaborate with global teams
- Position: Strategic Content Program Manager, Seller University, a critical role in driving global content strategies and empowering sellers worldwide
Key Responsibilities
In this role, you will work closely with our global partner teams and central content creation team to create customer-focused content roadmaps for Seller University content across worldwide stores. Your key responsibilities will include:
- Defining and driving global content strategies that meet sellers' needs and help them start and grow their business on Amazon
- Implementing mechanisms and workflows that ensure available content remains fresh and gets updated as seller programs and tools evolve and change
- Partnering with Content Creation, Program and Product Management, Marketing, Account Management, Customer Service, and Risk teams to launch seller initiatives and programs in other global regions, ensuring accuracy and relevancy for worldwide sellers
- Creating content roadmaps that reflect the larger content strategy and educate sellers on key selling tools and programs across global stores
- Working with product subject matter experts and vendors to adapt content assets for global stores, ensuring cultural and regional sensitivity
- Setting up content maintenance mechanisms that ensure content updates are implemented on a global level across all relevant stores, reducing redundancy and improving efficiency
- Developing and maintaining partnerships with internal teams and stakeholders to create best practices for efficient global content scaling, leveraging data and metrics to drive improvements
- Reviewing global store metrics and identifying opportunities to adjust content roadmaps and the larger global content strategy, ensuring data-driven decision making
About the Team
Amazon Seller University's Learning and Development (L&D) team is a collaborative and innovative group of product, learning design, program, analytics, and tech professionals who work together to educate and empower sellers. As a strategic content program manager, you will be an integral part of this team, contributing your expertise and passion for content development and management to drive business growth and seller success.
Essential Qualifications
To be successful in this role, you will need:
- 4+ years of program or project management experience, with a proven track record of delivering results and driving process improvements
- 3+ years of defining and implementing process improvement initiatives using data and metrics, with experience in data analysis and interpretation
- Experience working cross-functionally with tech and non-tech teams, with excellent communication and collaboration skills
- Experience implementing repeatable processes and driving automation or standardization, with a focus on efficiency and scalability
- Experience in defining, developing, and executing on ambitious content roadmaps, with a deep understanding of content strategy and development
Preferred Qualifications
While not required, the following qualifications are preferred:
- 3+ years of driving end-to-end delivery and communicating results to senior leadership, with experience in stakeholder management and presentation skills
- 3+ years of driving process improvements, with a focus on lean principles and continuous improvement
- Experience in localization or global scaling of programs and initiatives, with knowledge of a second language encouraged
- Experience building processes, project management, and schedules, with expertise in Agile methodologies and project management tools
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and collaboration skills, with the ability to work effectively with global teams and stakeholders
- Strong analytical and problem-solving skills, with experience in data analysis and interpretation
- Ability to think strategically and drive business growth, with a focus on customer obsession and seller success
- Experience with content management systems and tools, with expertise in content strategy and development
- Strong project management skills, with experience in Agile methodologies and project management tools
Career Growth Opportunities and Learning Benefits
At Amazon, we are committed to the growth and development of our employees. As a strategic content program manager, you will have access to:
- Opportunities for career advancement and professional growth, with a focus on leadership development and mentorship
- Comprehensive training and development programs, with a focus on content strategy, development, and management
- Collaboration with global teams and stakeholders, with opportunities for networking and knowledge sharing
- Access to cutting-edge technologies and tools, with opportunities for innovation and experimentation
Work Environment and Company Culture
At Amazon, we are proud of our diverse and inclusive workplace culture. As a strategic content program manager, you will be part of a dynamic and collaborative team that values:
- Customer obsession, with a focus on delivering exceptional customer experiences
- Ownership, with a focus on accountability and responsibility
- Invent and simplify, with a focus on innovation and continuous improvement
- Are right, a lot, with a focus on data-driven decision making and critical thinking
- Learn and be curious, with a focus on learning and development
- Hire and develop the best, with a focus on talent acquisition and development
- Insist on the highest standards, with a focus on quality and excellence
- Think big, with a focus on scalability and growth
- Bias for action, with a focus on speed and agility
- Frugality, with a focus on efficiency and cost-effectiveness
- Earn trust, with a focus on integrity and transparency
- Dive deep, with a focus on expertise and knowledge sharing
- Have backbone; disagree and commit, with a focus on constructive feedback and collaboration
- Deliver results, with a focus on accountability and results-driven decision making
Compensation, Perks, and Benefits
At Amazon, we offer a comprehensive compensation package that includes:
- A competitive salary, reflecting the cost of labor across several US geographic markets
- Equity, sign-on payments, and other forms of compensation, depending on the position and location
- A full range of medical, financial, and/or other benefits, with a focus on employee well-being and quality of life
- Opportunities for career advancement and professional growth, with a focus on leadership development and mentorship
- Comprehensive training and development programs, with a focus on content strategy, development, and management
Conclusion
If you are a motivated and experienced content professional looking for a new challenge, we encourage you to apply for this exciting role. As a strategic content program manager for Seller University, you will have the opportunity to make a real impact on the success of global sellers and contribute to the growth and development of Amazon's seller ecosystem. Don't miss out on this opportunity to join our team and shape the future of e-commerce. Apply now and take the first step towards an exciting and rewarding career with Amazon!
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