Role Description
The Manager, Client Success will be working with designated clients to ensure that all client business needs are met with a high degree of quality. The Manager, Client Success serves as a key partner for day-to-day client operations, helping to drive satisfaction, retention, and operational excellence throughout the client lifecycle.
• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
• Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
• Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
• Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
• Support client success planning and identify opportunities to expand client engagement through additional products or services.
• Partner with Client Success leadership to escalate and resolve complex client challenges.
• Track and report on client performance metrics and service level agreements.
• Help define and implement best practices for account management, reporting, and client communication.
• Stay informed about industry trends and competitive developments to help guide clients effectively.
• Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.
Qualifications
• Bachelor’s degree or equivalent experience.
• 6+ years experience in client management, account management, or customer success roles.
• Experience working in the healthcare insurance and/or healthcare audit industry required.
• Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail.
• Experience leading or mentoring team members.
• Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
• Demonstrated success in delivering client-focused solutions that meet business needs.
• Excellent problem-solving, organization, and analytical skills.
• Proficiency in project management and data tools.
• Collaborative, flexible, and able to adapt quickly in a fast-paced environment.
• Strong judgment and ability to manage competing priorities effectively.
• Demonstrated ability to work within a diverse work group environment.
• Willingness to travel up to 15% of the time.
Benefits
• Estimated total cash compensation range for this role is: $140,000 - $155,000 USD.
• Commitment to a diverse team and high-performance culture.
• Equal Employment Opportunity employer.