Role Description
Labcorp is seeking a remote Clinical Trials Site Support Associate to join our team!
Work Schedule: Monday – Friday, day shift
Job Responsibilities
• Serve as the primary point of accountability for all day-to-day investigator site support activities.
• Manage and resolve issues related to incoming study samples for assigned projects, ensuring timely and accurate processing.
• Coordinate with Project Managers to ensure the accurate and timely delivery of study supplies to clients.
• Collaborate with specimen management teams across all locations to identify, escalate, and resolve issues.
• Review, communicate, and distribute abnormal test results in accordance with established protocols and PSW designation.
• Partner with cross-functional project teams to troubleshoot and resolve issues related to specimen handling, result reporting, and site compliance.
• Engage with appropriate stakeholders to address challenges related to study setup, reporting processes, and regulatory compliance.
• Maintain and effectively utilize all tracking systems, tools, and databases required to support operational activities.
• Establish, maintain, and ensure the accuracy of study files and documentation in compliance with departmental and regulatory requirements.
• Perform all responsibilities in accordance with standard operating procedures (SOPs), policies, and quality standards.
Qualifications
• HS diploma, degree in science related field or experience in specimen management, client services or other related laboratory positions.
• 2 or more years’ experience of clinical trials in Specimen Management, client services or other laboratory positions.
Requirements
• 2 or more years’ experience in customer service experience within a clinical Lab setting.
• Excellent organizational and communication skills.
• Proficient in MS Office applications.
Benefits
• Comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan for employees regularly scheduled to work 20 or more hours per week.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.