Arvig is one of the nation's largest independent broadband service providers, committed to delivering exceptional service and reliable solutions. They are seeking a Help Desk Technician Tier I who will provide technical support to customers through various communication channels, troubleshoot issues, and contribute to process improvements while gaining hands-on experience in IT.
Responsibilities
- Providing friendly and professional technical support to customers through calls, emails, and chats
- Troubleshoot issues
- Learn to use industry-standard tools
- Collaborate with a team to solve problems
- Recommend process improvements
- Contribute to exciting projects
Skills
- Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
- Education: High school diploma or GED required
- Experience: At least one year of customer service experience and/or a troubleshooting environment. Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc
- Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc
- Technical proficiency: Comfortable working with Microsoft Windows and Mac OS
- System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems
- Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not
- Professional Vibes: You're proactive and love learning about the latest tech trends. You've got a knack for solving problems and keeping things running smoothly. Positive, upbeat, and ready to help -it's just who you are!
- AAS degree in computer, IT, networking or related
- Experience in a technical phone support role
- Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc
- Intermediate to advanced knowledge of email software, Windows, Mac systems, etc
- Intermediate understanding of Internet, phone and cable services is a plus
Benefits
- Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
- Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success
- Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
- Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
- Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because connected matters
Company Overview
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