Planned Parenthood League of Massachusetts is the state’s leading provider of sexual and reproductive health care, recognized for education and research. The Operations and Quality Support Specialist plays a central role in strengthening health center performance and maintaining quality standards while supporting operations across all PPLM sites.
Responsibilities
- Coordinate onboarding for licensed and non-licensed staff, ensuring smooth setup of tools, access, and workflows
- Reinforce operational and EPIC workflow standards to support consistent front office and clinical operations
- Provide onsite coverage and leadership support during staffing gaps or peak demand, including travel to health centers
- Assist with audits, inspections, accreditation preparation, and rollout of Medical Standards and Guidelines
- Support centralized scheduling, maintain organized documentation, and draft clear operational communications
- Partner with managers to identify operational gaps and coordinate follow-up training or support
- Spreadhead to cross-departmental projects using project management expertise
Skills
- High school diploma or equivalent required
- Strong organizational skills with the ability to manage multiple priorities
- Comfortable working in a fast-paced environment with frequent changes
- Excellent written and verbal communication skills
- Strong follow-through, reliability, and attention to detail
- Ability to build trust and communicate clearly with clinical and non-clinical staff
- Proficiency with Microsoft Office suite and ability to learn new systems quickly
- Ability to lift and move boxes of forms and supplies as needed
- Commitment to reproductive health care, patient experience, and equity
- Demonstrated ability to work with individuals of diverse races, ethnicities, genders and backgrounds
- Ability to lift 30 lbs. and move efficiently throughout the health center
- Ability to bend, reach, and respond to patient care needs
- Oral, auditory, and visual ability to ensure effective patient communication
- Project Management Professional certification
- Experience support operations, quality, training support, project coordination, or administrative work in a health center setting
- Experience with EPIC or another electronic health record system
Benefits
- Inclusive Workforce: We’re actively building a workforce that reflects the communities we serve.
- Leadership Opportunities: We believe in mentorship, professional growth, and supporting underrepresented clinicians in advancing their careers.
- Impact-Driven Culture: Be part of a mission-centered team that’s reshaping health care from the inside out.
Company Overview
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