Role Overview
The Head of Program Delivery serves as the Global Program Owner for a strategic customer’s Candidate Travel Program, providing executive-level ownership, quality assurance, team leadership and accountability across all regions.
What You Will Do
Global Program Ownership & Delivery, Executive Stakeholder Management, Program Governance, Strategic Performance Management, Program Evolution & Change Management, Leadership & Team Alignment, Reporting & Business Intelligence
Why It Might Be a Fit
10+ years of corporate travel account management, program management, or operations leadership experience, 5+ years managing global customer programs with multi-regional complexity, Demonstrated experience with travel industry automation, workflow management systems, and data analytics
Requirements
- 10+ years of corporate travel account management, program management, or operations leadership experience
- 5+ years managing global customer programs with multi-regional complexity
- Demonstrated experience with travel industry automation, workflow management systems, and data analytics
- Strong executive communication and presentation skills; ability to influence at C-suite level
- Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms
- Ability to work across time zones and manage global stakeholder expectations
- Excellent problem-solving, strategic thinking, and decision-making capabilities under pressure
- Bachelor's degree in Business, Operations, or related field preferred
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