At Qu you’ll find a fun, dynamic, and diverse culture that celebrates team and individual success. Our people are down to earth, trail blazin’ folks who value innovation.
While mostly virtual, we collaborate closely to produce leading-edge software solutions much needed in the restaurant industry.
We are seeking an experienced and visionary technical leader to join our team as a Hardware Engineering Manager. In this role, you will lead a cross-functional hardware engineering group responsible for defining, building, operating, and evolving Qu’s hardware platforms—ranging from cutting-edge IoT innovations to core legacy systems. You will ensure our hardware solutions deliver reliability, scalability, compliance, and long-term maintainability. As the central hardware leader, you will have holistic accountability over the full hardware lifecycle, overarching hardware strategy, and procurement operations.
Key Responsibilities:
- Engineering Leadership: Serve as the primary leader for the hardware engineering function, coordinating efforts across R&D, legacy hardware operations, strategy, and cross-functional partners to ensure seamless alignment and execution.
- Full Hardware Lifecycle Management: Provide executive oversight and accountability for the end-to-end lifecycle of all hardware products:
- IoT & Innovations: Oversee the lifecycle for E2I, Computer Vision (CV), and smart cameras from initial sourcing to end-of-life.
- Legacy & Core Systems: Ensure the stabilization, support readiness, and ongoing lifecycle management of deployed KDS (Kitchen Display Systems), POS terminals, and peripheral devices.
- Hardware Strategy & Roadmap: Own the long-term hardware vision, platform decisions, multi-year roadmaps, and investment prioritization. You will guide platform modularity, reuse strategies, and make/buy/partner decisions.
- R&D and Edge Computing: Drive next-generation edge compute and AI-enabled hardware platforms (e.g., Qube & Edge AI). Ensure the successful delivery of prototype builds, performance benchmarks, and release readiness criteria.
- Procurement & Vendor Relations: Hold accountability for the overarching procurement strategy, scaling operations, global logistics, RMA workflows, and managing strategic vendor/OEM relationships.
- Operational Excellence & Compliance: Ensure rigorous standards across the hardware ecosystem by overseeing:
- Hardware documentation, revision tracking, test matrices, and compatibility.
- OS and base image management policies.
- Hardware certification, regulatory compliance, and hardware security validation.
- QA validation, test strategies, and the creation of field support playbooks/diagnostics.
Cross-Functional Collaboration:
- Partner directly with dedicated domain owners across R&D/IoT, Legacy & Core Hardware, and Hardware Strategy to achieve collective goals.
- Consult and align closely with Hardware QA and Hardware Security teams to maintain platform integrity and safety.
- Align hardware engineering initiatives with broader Product, Software Engineering, DevOps, and Finance leadership.
What we're looking for:
- Proven experience as an Engineering Manager leading hardware engineering, hardware product management, or hardware operations teams.
- Deep expertise in end-to-end hardware lifecycle management, from sourcing, testing and R&D, to mass scaling, RMAs, and end-of-life.
- Strong strategic mindset with experience defining multi-year hardware roadmaps and leading procurement/vendor strategy.
- Familiarity with Edge Compute, IoT devices, POS systems, and AI-enabled hardware architectures.
- Excellent cross-functional leadership skills, capable of driving accountability across a matrixed organization and translating complex technical requirements into actionable operational plans.
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