Position Overview:
- Start Date: Immediate openings available
- Compensation: Competitive salary
- Company: Workwarp
- Location: Remote
Job Summary:
We're seeking a highly skilled and customer-focused Customer Care Specialist II to join our team! As the frontline support and face of our organization, you'll play a critical role in delivering a positive customer experience, creating value with every customer contact in a cross-functional environment, including 401(k) administration.
Key Responsibilities:
- Provide exceptional support to employees, employers, and Financial Advisors (FAs) of companies with 401(k) services, resolving their queries and processing requests in a timely and efficient manner
- Ensure accurate and timely completion of day-to-day tasks associated with 401(k) plan operation
- Document details of customer contacts and actions taken, and proactively identify and resolve potential problems through effective communication
- Develop and apply product and process knowledge to anticipate and meet customer service needs, and continually identify areas for improvement
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree in business, communications, finance, or accounting preferred
- 401(k) industry knowledge and experience; completion of Employer training (8-week internal course) required
- Solid mathematical abilities and computer skills, including experience with Microsoft Office Outlook, Excel, and Word
- Excellent communication, analytical, problem resolution skills, and detail orientation
What We Offer:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced, dynamic environment
- Collaborative and supportive team
- Professional growth and development opportunities
Take the Next Step:
Ready to join our team and deliver exceptional customer experiences? Apply now and let's discuss how you can become a vital part of our success story.
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