Embark on a transformative career journey as a Global Strategic Account and Operations Manager, where you'll drive business growth, foster meaningful relationships, and shape the future of our organization. As a remote-based professional, you'll enjoy unparalleled flexibility and opportunities for personal and professional development. We offer a competitive salary package, tailored to your unique skills and experience, to ensure you're rewarded for your expertise and dedication.
About the Role
The Global Strategic Account and Operations Manager at American Express Global Business Travel is a high-impact leadership position, focused on delivering exceptional client experiences, driving revenue growth, and ensuring operational excellence. You'll develop and execute strategic account plans, cultivate strong relationships, and leverage innovative solutions to enhance service delivery and profitability.
Key Responsibilities:
- Develop and implement tailored account strategies to drive growth and revenue expansion for assigned clients.
- Design and execute revenue growth initiatives, leveraging market research and competitor analysis to showcase the value of Amex GBT products.
- Build and maintain strong relationships with internal stakeholders, including business partners and regional market leads, to ensure seamless collaboration and support.
- Lead business planning, quarterly and annual reviews, and pricing strategies for strategic accounts, ensuring alignment with client goals and expectations.
- Drive operational excellence, ensuring sourcing managers and meeting managers meet or exceed client expectations and service level agreements (SLAs).
- Contribute to content development for client innovation forums, supporting agenda ideas and thought leadership initiatives.
- Identify new opportunities and deliver innovative solutions to drive profitability and growth, developing creative pricing strategies and contributing to ongoing client P&L management.
Requirements:
- Proven experience in M&E Operations, including SOP creation and meeting technology knowledge (Cvent).
- Deep global M&E subject matter expertise, with a track record of driving growth and leading service-focused operations.
- Experience handling a P&L, with a strong understanding of financial management and analysis.
Nice-to-Haves:
- Strong analytical skills, with the ability to assess market trends and client needs.
- Excellent communication and relationship-building skills, with a talent for collaboration and teamwork.
- Ability to work effectively in a remote environment, with a strong sense of self-motivation and discipline.
What We Offer:
- An inclusive and collaborative culture, where diversity and individuality are valued and celebrated.
- Opportunities for career growth and development, with a commitment to supporting your ongoing learning and professional evolution.
Join Our Team:
If you're a motivated and ambitious professional, looking to make a meaningful impact in a dynamic and supportive environment, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude, a willingness to learn, and a passion for excellence above all. Submit your application today and take the first step towards an exciting new chapter in your career!
Apply Now and Unlock Your Potential!
Ready to embark on a transformative career journey? Apply Now and discover a world of opportunities with American Express Global Business Travel.
Apply Now