Job Description:
• Develop insights from owned and syndicated data that shape the strategy for the organization’s Global Eyewear and Software business
• Lead efforts to integrate customer insights, data analytics, and market trends into eyewear and software operations
• Deliver exceptional customer experiences, enhance operational efficiency, and support the organization’s growth objectives
• Collaborate across functions to align customer experience initiatives with business goals
• Lead and oversee the development of a robust insights ecosystem
• Leverage advanced analytics and market research to understand customer needs, behaviors, and expectations
• Define and execute a comprehensive strategy for Global Insights and Customer Experience
• Design and oversee initiatives to improve the customer journey
• Ensure alignment between eyewear and software business processes and customer expectations
• Apply data-driven decision making to identify improvements that elevate the customer experience
• Identify trends that shape the future of how consumers experience the company’s products and services
• Actively analyze market trends, customer needs, and competitive landscape
• Partner with GTS teams to implement and optimize tools and platforms for real-time data analysis
• Partner with VSP Enterprise Marketing teams and Provider Solutions teams to deliver initiatives driven by data insights
• Utilize proprietary data, syndicated sources, and market research to identify trends, opportunities, and risks.
• Translate complex data sets into meaningful business insights and recommendations
• Partner with internal data owners, analytics teams, and business units to ensure alignment and accuracy of data inputs and outputs.
Requirements:
• Bachelor’s degree in business, Supply Chain Management, Data Analytics or related field, or equivalent experience
• 8+ years of experience translating complex data science concepts into clear business recommendations
• Working knowledge of database systems and data modeling principles
• Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau)
• Strong background and understanding of statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R
• Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics)
• Awareness of AI-driven technologies (e.g., natural language processing, computer vision)
• Excellent verbal and written communication skills
• Ability to present complex concepts clearly and effectively to various stakeholders
• Prior experience analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance
• Strong understanding of market trends/needs, business requirements and balance them successfully.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrate analytical and strategic problem-solving skills.
Benefits:
• Bonuses and commissions
• Paid time off
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